Shruti Prabhu Saraswat Email and Phone Number
"Driving Operational Excellence | Bank Manager & Branch Head | Empowering Teams, Elevating Customer Satisfaction, and Ensuring Financial Growth" at
@
UCO Bank
calcutta, west bengal, india
Shruti Prabhu Saraswat's Location
Bengaluru, Karnataka, India, India
About Shruti Prabhu Saraswat
Dynamic and results-oriented Bank Manager with over 12 years of extensive experience in branch banking and asset management within a government bank. Proven expertise in operations, including cash management and customer service, with a strong focus on enhancing productivity and compliance. Adept at team management and strategic planning, I excel in analyzing client needs to develop tailored financial solutions that drive both customer satisfaction and branch performance. Skilled in assessing client requirements and crafting viable finance portfolios by considering financial, legal, and technical aspects. I possess a strong ability to monitor securitized portfolio transactions, track PRE- and post-disbursement documents, and ensure thorough monitoring of banking product accounts. Known for my leadership capabilities, I manage team members, set strategic objectives, and monitor progress toward achieving goals. With a solid background in channel development, I plan and implement compelling customer presentations, oversee account profiles, and analyze competitor activity to drive market share growth. I am efficient in assessing client creditworthiness, conducting client visits and reference checks, and analyzing financial statements and credit monitoring arrangements (CMA) to ensure the viability of projections. Committed to excellence, I aim to leverage my skills and experience in the private banking sector, contributing to innovative financial solutions and exceptional client experiences.
Shruti Prabhu Saraswat's Current Company Details
Uco Bank
View
"Driving Operational Excellence | Bank Manager & Branch Head | Empowering Teams, Elevating Customer Satisfaction, and Ensuring Financial Growth"
calcutta, west bengal, india
- Website:
- ucobank.com
- Employees:
- 4251
Shruti Prabhu Saraswat Work Experience Details
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Bank Manager (Scale-Ii)Uco Bank Nov 2022 - PresentBengaluru, Karnataka, India• Branch Communication & Coordination: Spearheaded effective communication with branch staff to ensure seamless workflow and alignment with branch objectives.• Performance & Compliance Management: Worked diligently to meet branch performance standards, focusing on loss control, bank secrecy, and compliance with policies and procedures, fostering a culture of operational excellence.• Managerial Support: Provided critical support to the branch manager in achieving profitability, performance targets, and customer service goals, ensuring consistent progress towards business objectives.• Customer Service Excellence: Increased banking services, with a key focus on customer satisfaction, ensuring high standards of service by assisting customers and engaging prospective clients.• Staff Management & Review: Conducted regular staffing reviews, ensuring balanced staff assignments, fair compensation, and smooth daily operations.• Relationship Building & Sales Strategy: Strengthened relationships with existing customers while establishing strong connections with new clients, driving branch growth through innovative sales and marketing strategies.• Operational & Financial Oversight: Managed day-to-day branch operations, customer service and financial processes, while continuously seeking improvements to enhance service quality and efficiency.
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Manager (Scale-Ii) Assistant Branch HeadUco Bank Jul 2021 - Nov 2022Durgapur, West Bengal, India• Driving Branch Success: Collaborated with the manager to achieve branch profitability, elevate performance standards, and exceed customer service goals by implementing effective strategies and operational excellence.• Customer-Centric Focus: Spearheaded exceptional customer service delivery, actively engaging with both existing and potential customers to ensure satisfaction, loyalty, and long-term relationship growth.• Strategic Staffing Oversight: Streamlined staffing procedures, ensuring fair and balanced staff assignments, equitable salary structures, and fostering a collaborative work environment.• Efficient Branch Operations: Coordinated seamless communication between branch staff to enhance workflow and align with branch objectives, focusing on operational loss control, compliance, and security.• Sales & Marketing Leadership: Led the development and execution of innovative sales and marketing strategies, driving customer acquisition and retention, ensuring sustained branch growth.• Operational & Financial Oversight: Managed daily branch operations, with a keen focus on customer service and financial processes, continuously seeking improvements to boost service quality and efficiency.
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Hrm HeadUco Bank Jun 2018 - Jul 2021Kanpur, Uttar Pradesh, India• Oversaw HR management for a zone comprising 53 branches.• Job Description Management & Compliance: Ensured all job descriptions were up-to-date, accurate, and compliant with federal, state, and local laws, streamlining role clarity across the organization.• Training & Performance Management: Developed robust training and performance management programs, equipping employees with clear job responsibilities, and ensuring compliance with legal and safety requirements.• Compensation Strategy & Market Analysis: Created and updated a competitive compensation strategy by conducting thorough market analysis and pay surveys, ensuring equitable and motivating pay structures.• Strategic HR Partnership: Partnered with senior leadership, including the HR Head, to design and implement strategic people-related initiatives, driving organizational growth and sustainability.• Talent Management & Succession Planning: Managed talent pools and succession plans to ensure future operational continuity and a strong leadership pipeline.• Employee Development & Benefits Administration: Increased employee training and development programs, and administered financial elements such as payroll, compensation, benefits, and pension schemes.• Confidential Information Handling: Maintained the utmost discretion and integrity in managing confidential information related to HR and financial matters.
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Manager (Scale-Ii)Uco Bank Jul 2017 - Jun 2018Etawah, Uttar Pradesh, India• General banking operations with a focus on customer service.• Loan Coordination & Management: Coordinated with multiple locations to streamline loan disbursements, ensuring timely and accurate processing while maintaining compliance with company standards.• Audit Interaction & Compliance: Engaged proactively with auditors regarding loan transactions, ensuring transparency and adherence to regulatory requirements throughout the disbursement process.• Operations Oversight: Managed various operational tasks, including loan disbursements and bill payments, while implementing best practices enhancing efficiency and service quality.• Customer Issue Resolution: Demonstrated a strong commitment to customer satisfaction by resolving issues promptly and, fostering positive relationships and loyalty.• Leadership & Team Development: Provided clear leadership and direction to all employees, promoting a collaborative work environment that aligns with the company’s best practices and values.• Performance Reviews & Staff Development: Prepared and presented comprehensive employee reviews, focusing on development and growth opportunities, while working closely with the store manager to lead and motivate staff.• Customer Assistance & Engagement: Actively assisted customers as needed, delivering exceptional service and contributing to a positive shopping experience.
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Assistant Manager (Scale I)Uco Bank Jan 2015 - Jun 2017Kanpur, Uttar Pradesh, India• Worked in general banking assisting the manager.• Customer Service Excellence: Championed a consistent standard of customer service, fostering a welcoming environment that prioritized customer satisfaction and loyalty.• Employee Motivation & Mission Alignment: Inspired and motivated team members by reinforcing the company mission and values, creating a culture of engagement and shared purpose.• Merchandising & Visual Standards: Developed and maintained an appealing merchandise display and visual plan, enhancing the shopping experience and driving sales.• Store Maintenance & Operations: Ensured the store was consistently maintained to high standards, including effective stocking and thorough cleaning, to create a pleasant and organized environment for customers.• Task Execution & Support: Completed all tasks assigned by the general manager with precision and efficiency, demonstrating strong attention to detail and a commitment to operational excellence.• Collaborative Support: Actively supported the store manager in various capacities, contributing to the overall success and smooth operation of the store through teamwork and proactive assistance.
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Probationary OfficerUco Bank Jan 2013 - Feb 2015Kanpur, Uttar Pradesh, India•Customer Service Leadership: Led the customer service function at the bank, ensuring exceptional service delivery while guiding clients on the various facilities and services available to them.• Comprehensive Account Management: Facilitated seamless banking experiences by efficiently issuing cheque books, ATM cards, and demand drafts, meeting customer needs promptly and accurately.• Net Banking Facilitation: Educated customers on using net banking services, empowering them to manage their accounts online and enhance their banking convenience.• Issue Resolution & Complaint Management: Actively handled customer complaints, such as issues with account errors and cheque corrections, making sure to resolve them quickly and keep customers happy.• Relationship Building: Cultivated strong relationships with clients by providing personalized support, fostering trust and loyalty within the customer base.• Feedback and Improvement: Gathered and reviewed customer feedback to find ways to improve services, helping to make banking operations better and enhance the overall customer experience.
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Swo-A (Single Window Operator)Central Bank Of India Sep 2011 - Jan 2013Kanpur, Uttar Pradesh, India• Customer Engagement: Delivered exceptional customer service by serving as the primary point of contact for clients, efficiently addressing inquiries and resolving issues to enhance client satisfaction and loyalty.• Process Optimization: Streamlined operational processes by implementing effective procedures and systems that improved service delivery speed and accuracy, reducing wait times for clients.• Cross-Functional Collaboration: Worked together with different departments to make sure everyone communicated well and shared information smoothly. This helped us respond quickly to client needs and created a team-oriented workplace.• Transaction Management: Accurately processed a high volume of transactions, including deposits, withdrawals, and account inquiries, while maintaining meticulous records and documentation.• Training & Development: Assisted in the training of new staff members on operational procedures and customer service best practices, fostering a culture of continuous improvement and excellence.
Shruti Prabhu Saraswat Education Details
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Mariampur Senior Secondary School
Frequently Asked Questions about Shruti Prabhu Saraswat
What company does Shruti Prabhu Saraswat work for?
Shruti Prabhu Saraswat works for Uco Bank
What is Shruti Prabhu Saraswat's role at the current company?
Shruti Prabhu Saraswat's current role is "Driving Operational Excellence | Bank Manager & Branch Head | Empowering Teams, Elevating Customer Satisfaction, and Ensuring Financial Growth".
What schools did Shruti Prabhu Saraswat attend?
Shruti Prabhu Saraswat attended Mariampur Senior Secondary School.
Who are Shruti Prabhu Saraswat's colleagues?
Shruti Prabhu Saraswat's colleagues are Sunny Saigal, Thiruppathi Govindaraj, Vinay Shrivastav, Prithwi Dey, Rajiv Bamnia, Swati ., Sikilkar Khan.
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