Shruti Gupta Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

Role Purpose:- Efficiently manage and resolve service requests and calls from end users, tracking their status and progress to resolution.Main Responsibilities:• Log, prioritize, assign, and close service calls.• Gather relevant information from end users.• Aim for first call resolution during phone interactions.• Route and escalate inquiries to appropriate Resolver Groups.• Provide status updates on tickets.• Reopen or create new tickets for unresolved inquiries.

Hyderabad, Telangana, India

• Supervising sales interns under my direction.• Networking with other corporate leaders.• Conducted the balancing procedure and trainings.• Assisting interns in achieving their goals.

Hyderabad, Telangana, India

• Beaver Builder, a WordPress theme plugin, training.• Creating a website form page-creation to check the lighthouse score .• Made six customer websites in a single week, which involved - converting the Photoshop-design to WordPress, - assigning the owner's-flow the backend process, - and checking the sites' speed and optimization.

India

• Lead cold calling and data input.• Establishing connections with clients abroad and developing relationships.• Visits from international companies following the achievement of the Quaternary goal• Expertise in negotiation and communication, with a medal for a rising star.

Technical Support Engineering, Computer

Learning MERN Stack, Data Structures, Algorithms and Soft skills

Bachelor Of Engineering - Be, Computer Science