• Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, training, content management and facilitation.• Contribute to revision of existing Training modules/SOPs in line with recent Fraud Modus Operandi and process dynamics as part of the Global Curriculum Redesign Project.• Responsible for mitigating and eliminating gaps in training occurring due to issues or concerns with communication skills and language skills.• Responsible for continuous self-development by keeping themselves abreast with current industry training practices• Demonstrate expertise in facilitating, planning, implementing and assessing blended learning by passing the in-house accreditation program in training as well as regular teach-back/observation sessions• Able to assimilate training materials, bridge any gaps between understanding and execution, and facilitate learning in the classroom by organizing and presenting material in a way that is optimal for the target skill or knowledge being transferred.• In addition, support quality and performance improvement related initiatives when not in training.

• Training delivery of approved training content and coordination for all new hire, refresher, and launch trainings. • Delivery of blended learning (instructor led training and eLearning) classes and programs for new hires, new skills (cross-training), continuing education, and refreshers as necessary for global investigators• Conduct research to determine efficiency and effectiveness of training and mentoring programs. Create, foster and maintain a high quality performance improvement program that offers fair and consistent feedback to investigators.• Own completion of trainee surveys, quizzes and tests as recommended in the curriculum• Manage Training logistics and create an effective learning environment• Communicate with appropriate business owners, other trainers, site managers, and management to ensure that all trainings are conducted on-time and with sufficient resources/facilities • Ensure adherence to reports and communication timelines• Responsible to escalate possible new hire attrition and flag poor performance, misfit skills or behavioral issues in training promptly.

Amazon's Transaction Risk Management Systems (TRMS) group has a worldwide reputation as a leader in e-Commerce fraud-protection, and an innovator in risk management applications. As a part of the Buyers Risk Investigation team I analysed manually side-lined customer orders for potential fraudulent activities and examined any modus operandi of emerging fraud patterns. The profile also required me to maintain a perfect decision score of 98.7%, handling risky high dollar transactions on a daily basis, stopping/eliminating potential credit card fraud on Amazon’s platform, keeping a check on chargebacks and, updating the team on new cyber hacks.following-The Amazon Mission- Being the Earth's most customer centric company..!!living-The Amazon Life- Work Hard, Have fun, make History..!!My role responsibilities:- Identify, analyze and eliminate the risk/fraud, which arises due to the use of debit cards/credit cards/e-checks/store cards/gift certificates on Amazon.com, Amazon.ca and Amazon.co.uk Platforms by applying the analytical skills along with the use of the tools provided.- Maintain the Service Level Agreements and take decisions independently with high degree of accuracy.- Communicate the trends across the various departments of Transaction Risk Management Service (TRMS).Workflow Management:--Prioritize the tasks to meet the Service Level Agreements and assign those tasks to investigators based on the priority. Ensure that the SLAs of the given tasks are met.--Manage the workflow in the absence of Lead on Duty/Manager on Duty, which involves assigning the tasks to individual investigators based on the incoming volumes and the current queue status.--Communicate with the Support engineers in case of an outage to resolve the issues and reduce the productivity loss.

Secondary market research project on M-commerce and remittance through mobile(VAS).