Transformed the entity from proprietorship to Private limited companyAttained IEC to execute further businessRegistering the company under Startup India & Other Government collaborated schemes

 Providing end-to-end project delivery for Amazon to manage their search results relevant to users as per Ad Relevance Guidelines Translating business vision & strategy into operational tactics; managing operations involving resource mobilization and execution within timelines; developing & implementing business continuity plans to ensure uninterrupted operations; initiating business transformation initiatives in a manner that improves operational execution Demonstrating a broad knowledge of contractual SLAs to ensure service delivery as per client expectations; exhibiting basic understanding of the risk and liability factors associated with process to ensure that performance does not lead to risks or liabilities for firm/ client Applying broad understanding of the client business and key metrics to enhance effectiveness of process; ensuring strict adherence with service standards and complaint handling guidelines for excellent service delivery

www.siyasarees.com - The very first and ONE STOP SHOP to buy & rent Women Ethnic Wear!• Managed day-to-day operations of busy online shop.• Lead website content on https://www.siyasarees.com.• Furthered brand awareness creating and monitoring digital promotional approaches (through marketing campaigns on social media, sponsored ads on Facebook & Instagram) to increase sales and profit levels by 20%.• Set up an 'experience centre' for offline customers, where one can try the outfit.• Own selection, purchasing stock, stitching of clothes for rental service & shipping with courier partners.• Maintained P&L and shouldered corporate fiscal responsibility, resulting in proper bookkeeping & timely GST filing.Key Achievements:• Founded successful small business with turnover of INR 10 lacs in first 4 quarters. Increased business profits with 20% quarter to quarter.• Generated 75 clients over an year through implementation of effective market strategies across offline & online platforms.• Maintained 100% client retention based on trust and good quality stuff with their repeat orders.• Transition from brick-and-mortar to fully-online store by setting up a e-commerce website, saving 50% in overhead and increasing revenue stream.• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

Process Improvement Improving capability of business processes and decreasing variation; analyzing various workflows/ applications andrecommending modifications to enhance operational efficiency; realizing process improvements to enhance productivity & profitability Driving Process Re-engineering and developing the system to meet business requirements Functioning as part of the transition team to prepare/ review process definition & documentation Creating cost effective Process Framework aimed at mitigating risks & failures; and designing internal controlsQuality Management, Audits & Statutory Compliance Tracking productivity and quality metrics /measurements (KPIs) to ensure optimum operational efficiency; conducting internal audits, reporting non-conformances, identifying root causes, and implementing corrective actions; ensuring that all audit non-compliances are fixed within the stipulated timelines Ensuring strict adherence to quality standards; enhancing awareness of the quality function among team members Conducting multiple Project Audits involving design of audit plan & schedules, analysis of audit findings for identification of incidents, process procedure & document reviews, identifying & evaluating improvement plans, and maintaining relevant documentationTeam Management Leading, motivating & developing a talented multi-cultural team including various language speaking people that supports the strategic and future needs of the business and drives operational efficiency; building a work environment that engages employees at all levels in improvement of processes & quality, and reduction of cost Planning and ensuring achievement of overall targets on a daily, weekly & monthly basis; ensuring prompt resolution of daily queries/ escalations of team; tracking team performance, conducting need based training programs and building career development plans for team members; coordinating with HR for employee retention initiatives

Objective was to “provide end-to-end project delivery for BING search engine to manage their search results relevant to users as per Guideline given by Microsoft”.• Recruited data analysts based on skill set, selection criteria in coordination with HR followed by hands on training and mentoring to individuals.• Directed team of 40 engaged in 'Bing Ad Relevance' project. Also, maintained a pool of remote staff as well as “IN-MARKET” resources.• Monitored live quality scores of individual's and market level per process in accordance with delivery SLA's.• Led RCA feedback procedures to minimize bad quality scores.• Tracked employee hours and resource movements as per targets.• Prepared detailed reports on updates to project specifications, progress, identified conflicts and solutions.• Conducted weekly, monthly meetings with the client (Microsoft) to determine their needs and to develop plans for improving delivery.• Managed schedules, accepted time off requests and found coverage for short shifts.• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.• Managed Team promotions & appraisals.

I have completed B1 & B2.2 LEVEL in German Language.

Objective was to “amplify exports of Rice (Brown, Basmati & Non-Basmati) and other commodities like palm oil, salt, wheat flour to Europe, UAE & Africa”.• Part of Bid Management - RFPs for Tenders, Negotiate contracts, coordinate entire supply chain from sourcing product, quality assurance, ensure compliance to all Environmental Health & Safety goals and logistics.• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward ongoing shipments & goals.• Managed vendor performance to maximize profitability and achieve financial objectives.• Worked closely with Finance, IT, Legal & Logistics department for timely documentation and shipment sailing processes.• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Objective was to “generate revenue by selling ad spaces, for 'The Sunday Guardian' newspaper, to private and government organizations”.• Boosted sales numbers with proactive account servicing and diligent relationship-building.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Objective was to “strengthen revenue by providing home loans to salaried/self- employed people”.• Created database for potential customers through builders, DSA etc. Cold Calling and outreaching these potential customers to sell home loans.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding revenue by 10%

Established in 1959, the company is among the leading exporters of medical & surgical instruments along with its export in lab & scientific instruments.Objective was to “enhance exports of Laboratory & Scientific Instruments to Africa”.• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to export Laboratory & Scientific Instruments.• Worked with marketing teams to create, deploy and optimize effective campaigns for Medical Industry clients.• Established relationships with key decision-makers within customer's organization to promote growth and retention.

It is a buying agency related to home furnishing with specialization in carpets. It is associated to various firms located in London. This position called upon many skills I had learned as part of my diploma and tested my ability to put them into practice in a 'real world' situation.• Established strong vendor relationships to maintain and support business.• Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.