Shruti Yadav Email and Phone Number

I possess strong interpersonal and communication skills, a deep understanding of financial products, and a commitment to maintaining the highest standards of integrity and professionalism. My experience has honed my ability to navigate complex financial landscapes, identify opportunities for growth, and provide strategic financial advice.In my role at ICICI Bank, I played a pivotal role in managing client portfolios, providing personalized financial solutions, and ensuring a high level of customer satisfaction. My responsibilities included:Cultivating and nurturing strong relationships with clients to understand their financial goals and needs.Conducting comprehensive financial analyses and offering tailored solutions to optimize clients' financial portfolios.Collaborating with cross-functional teams to deliver seamless banking services and resolve customer inquiries.Meeting and exceeding sales targets, contributing to the overall growth of the branch.

Completed course of post graduation program in relationship manager (PGPRM)1)Client Relationship Management (CRM): Understanding the principles and practices of effective client relationship management, including building and maintaining relationships with clients and customers.2)Financial Services: Gaining insights into various financial products and services, including banking, investment, insurance, and wealth management. Learning to match financial solutions to the needs of clients.3)Ethics and Compliance: Learning about the ethical considerations and regulatory frameworks in the financial industry. Understanding the importance of compliance and maintaining the highest standards of integrity.4)Financial Analysis: Acquiring skills in financial analysis, including assessing clients' financial situations, conducting risk assessments, and providing recommendations based on financial data.5)Problem-Solving: Enhancing problem-solving skills to address clients' financial challenges and provide innovative solutions. Learning to adapt to dynamic market conditions.6)Technology and Tools: Familiarizing yourself with the latest technologies and tools used in relationship management. Understanding how to leverage digital platforms for effective client communication and service.7)Industry Trends: Staying informed about the latest trends, developments, and innovations in the financial services industry. Keeping abreast of market changes and their potential impact on client portfolios.8)Team Collaboration: Learning to collaborate with cross-functional teams within financial institutions. Understanding the importance of teamwork in delivering comprehensive financial solutions.

Dedicated and detail-oriented professional with over 1 year and 2 months of experience in the international flight department of Make My Trip at Concentrix. Proficient in utilizing Global Distribution Systems (GDS) such as Amadeus and Galileo, coupled with strong data entry skills, providing efficient and accurate support in the back-office operations with various airlines.Key Responsibilities:Global Distribution Systems (GDS): Expertise in navigating and utilizing GDS platforms, particularly Amadeus and Galileo, to facilitate international flight bookings, reservations, and other relevant tasks.Data Entry and Back-Office Operations: Demonstrated proficiency in accurate and timely data entry, ensuring seamless coordination with different airlines for international flight processes.Customer Service Excellence: Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for clients during the international flight booking process.Collaboration with Airlines: Worked collaboratively with multiple airlines to ensure accurate booking information, resolve discrepancies, and maintain strong communication channels to enhance the overall customer experience.Skills:Global Distribution Systems (GDS): Proficient in Amadeus and Galileo for effective navigation and utilization.Data Entry: Strong data entry skills with a focus on accuracy and efficiency.Customer Service: Excellent customer service skills with a customer-centric approach.Communication: Effective communication skills to collaborate with airlines and address customer inquiries.Achievements:Successfully managed international flight bookings and reservations for diverse clientele, contributing to high customer satisfaction.Recognized for accuracy and efficiency in data entry, ensuring a streamlined back-office process.