Lead Management and Generation:Assist in identifying potential leads through various channels such as market research, online platforms, and collaboration with marketing initiatives. Customer Relationship Management:Maintaining positive relationships with existing customers. Address customer inquiries, provides assistance, and ensures overall satisfaction. Sales Support:Aid the sales team by scheduling and coordinating meetings, appointments, and client interactions. Ensure that all necessary materials and information are prepared to facilitate successful engagements with clients.Marketing Support:Working alongside the marketing team, assist to develop and execute marketing campaigns aligned with organizational goals. Assist in creating marketing materials, monitor campaign performance, and provide insights for optimization. Furthermore, ensure brand consistency across various channels.Data Analysis and Reporting:Maintaining organized sales records and databases is essential for tracking performance and identifying trends. Event Coordination and Promotion:Support in planning and execution of marketing events, trade shows, and promotional activities.

Orvin Learning Institute is an established multifaceted organization. The institute is currently dealing in a variety of short to long term courses such as activity-based learning, a course in general English, IELTS exam preparation, course in career building and communication, English speaking classes and interview preparations.

The internship has covered the following;-Brand and Authenticity-Product Design and Craft-Digital Marketing-Community Building

Worked at various marketing and promotional campaigns for brands such Bundaberg, Boss Coffee (launched campaign), Lindt chocolates and Pepsi Max taste challenge. Role required product knowledge, strategic prospecting skills, rapport building, visual merchandising, and active listening.

-Manage the company’s social media accounts and posts content on regular basis.-Brainstorms campaign ideas.-Monitor various social media platforms such as Facebook, Instagram, and Twitter.-Understand the brand, customer, product goals, and all other aspects of service.-Engage with customers or clients and provides exceptional service.

•Worked in all major departments- Food and Beverages, Housekeeping, Food Production, Front Office and Sales and Marketing.•Have a very good understanding regarding the systematic working of all the departments as separate units and in co-ordination with each other.•Understand that guest satisfaction is a priority always and positive attitude leads the way•Learned to embed values of the hotel whilst changing as per the requirement of the dynamic environment of business•Understood the importance of Quality Service in a five star.• Carried out the duty of feedback calls as a representative for the hotel, made a note of the guest experience and updated their preferences in their profile