Senior Associate
Current•Facilitated productive client calls, delivering project updates clearly and addressing challenges with prompt solutions.•Oversaw comprehensive project documentation, streamlined invoicing processes, and maintained regular feedback channels, fostering strong client satisfaction.•Bridged communication between clients and cross-functional teams, ensuring project milestones were met with accuracy and client satisfaction remained high.•Recognized opportunities for account growth, proactively pursued expansions with existing clients, and successfully converted prospects into new revenue streams.