Experience in create, edit, and publish website contentusing AEM, New web page creation, DAM, Site admin, SEO, Metadata management, content authoring andpublishingManage URL redirects, Component edit requests andwebpage updates using Adobe, adding copy and images, videos, PDFs to both existing site portions and newpages built using AEM. To enhance user experience andmaintain website. Basic image editing and optimization skills using toolslike Adobe Photoshop.

Transition coordination: Process Training & certification: Conduct training for the team in order to ensure right skilling. SLA compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets. Participates/ Supports the TL in the daily huddles, provides training/ inputs on process / business to the team in order to ensure delivery probability. • Process Compliances: Executes transaction processing In order to meet quality standards. Conducts QC / QA programs as per of the quality plan. Customer interaction: Handles/ helps resolve escalations at the process level in order to ensure high customer satisfaction. • Process Reengineering: participate in the ideation process, produces the documentation, and trains the team on the reengineered process in order to meet client and internal commitment on a continuous basis. • Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat.• Analyzing the data provided by the client and processing the solution.(SAP MM01, 02, 03for the emerging markets vertical with reputed FMCG (Retail-CPG client)• Creating the Material code/bar code for the products reputed FMCG.• Responsible for maintaining the Master Data related to the various CPG products and pricing.• Handling issues and escalations and attending weekly calls.