Shruti Bhatnagar Email & Phone Number

Gurugram, Haryana, India

- Led digital transformation agile framework-based project as a Scrum Master for a leading US FMCG, with clear communication of project planning, smooth execution of analytical modules, and product increment along with sprint review & retro- Facilitated daily discussion among Senior leadership of the organization and US clients along with the scrum team- Led both technical and functional teams (each of 4-5 consultants each) to define and track requirements and ensure appropriate verification for delivered solutions- Supervised and helped junior analysts in solving business problems, developing solution architecture, and applying data processing techniques along with reporting outline and visualization framework- Prepared SOP and user guide, business validation rules, functional documents, data dictionary, and data pipeline logic/ checks - Outlined the Tableau dashboard wireframe by understanding business requirements and objectives - Delivered key insights to client and client senior management to identify and resolve complex issues critical to the business and solicit feedback on project deliverables

Gurugram, Haryana, India

- Strategic Analyst at Field Force Management of Offline Retail Division of Cheil India, advertising agency of Samsung Electronics- Regular and ad-hoc business performance reporting

Greater Noida

- Managed cross-functional Project teams – multiple development teams, service desk teams, and Senior Leadership facilitating strong collaboration and resolution of conflict/hindrances to project progress- Ramped up Service Delivery Group under the Service Delivery Manager with three associates taking care of Application, Infrastructure, and Quality Assurance- Analyzed YoY business performance identifying key areas of improvement and introduction of best practices of industry- Regular briefs about Project Progress and Daily Operations to the Executive Leadership

Noida, Uttar Pradesh, India

- Led the Project from initiation till its closure encompassing planning, execution, monitoring, and after-action reviews ensuring on-time delivery of quality products & services - Keeping all stakeholders & team informed about the process, policy, and procedures while ensuring strict adherence to agreed SLAs and the best practices of the industry- Resolving impediments hindering the progress of the project, including discussion & deliberation with the Senior Leadership- Created Excel-based dashboards and automated ServiceNow reports facilitating the daily operations review for Executives (CXOs of the company and client)- Supported Operations Team leaders during challenging situations and leadership by understanding and tracking key performance metrics, identifying key improvement areas, and devising action plans.- Ensured intact Data Governance Process and strict compliance with data protection guidelines- Maintained RAID & raising red flags in case of high risk and facilitating unanimous best possible solutions- Created and maintained key documents - SOPs, BAU Docs, Project Plans, Action Plans, Process Improvement Plans, latest Organization chart, annual release calendar, annual obsolescence calendar, and others

Gurgaon, Haryana, India

Includes regular reporting and discussions with on-shore team/senior management, data analysis, documentation, data modeling and others

Gurugram, Haryana, India

- Single Point of Contact for Off-shore US Based leading Power Equipment Manufacturing Company- Individual contribution role, including weekly/monthly/quarterly reporting, data analysis, dashboarding, documentation and others

Delhi Area, India

- High-value individual Health insurance claims adjudication across the globe, including non-English claims- Led healthcare claims adjudication team of 55 analysts as Process Trainer and SME- Mentoring and coaching new hires in their daily work- Managing daily work inventories with available resources- Weekly/daily connects with the on-shore team to review the quality scores and refute the errors

Master Of Arts - Ma, Economics

Bachelor Of Science (B.Sc.), Statistics