Shrutika A R Email & Phone Number

Ontario, Canada

• Responsible for managing the trafficking, troubleshooting, campaign optimizations and reporting of digital ad campaigns in GAM 360.• Monitored the status of campaigns, technical issues, launch delays, delivery issues, etc. to client contacts• Performed quality assurance checks and debug issues with campaigns to ensure that line items and creative have been set up correctly and are delivering across all platforms and devices• Identified workflow inefficiencies and address ideas to improve the ad ops process

Mississauga, Ontario, Canada

• Ensure advertisement on website is compliant based on the company policy & standards• Address sensitive content and categorize advertisements based on brand, industry and content groups.• Track & complete tasks on the Salesforce platform & ensured 100% accuracy

Mississauga, Ontario, Canada

• Proactive & continuous calling to educate customers on COVID-19 related risk & queries• Followed PHIPA to build trust & loyalty, to ensure customers confidentiality & supported the customer in scheduling vaccine appointments • Flexible to continuous changes in process & procedures implemented by the government• Escalated customer queries to Service Leadership & Development to ensure a seamless experience for the client during these unprecedented times

Mississauga, Ontario, Canada

• Respond to telephone inquiries, providing quality service to customers & associates inquiring about the availability of products or status• Acted as a liaison between the client & the hospital with an effort to assist with quick resolution to ensure a positive customer experience• Keep records up to date with client’s contacts & appointments• Support THP Staff during the implementation process

Hyderabad Area, India

● Acted as an SME for training and support to New Hires on ADP Insurance’s Product, Services & Payments ● Acted as delegate for communication with the Sales team to identify new products, service & revenue opportunities by providing a seamless client experience● Responsible for the coordination, implementation and impact analysis of all products, service or IT changes affecting the Insurance Payment operations● Handled escalated issues, process issues and intervene as required to support the management

Diploma In Business Finance, Accounting And Finance

Key courses: Introductory Accounting 1 & 2, Advanced Financial Statement Analysis, Macro Economics, Business Information System

Bachelor Of Commerce - Bcom, Accounting And Finance

Key courses: Financial Accounting, Budgeting, Auditing, Business Economics, Income Tax