Shrutika A R Email & Phone Number

Ontario, Canada

• Responsible for managing the trafficking, troubleshooting, campaign optimizations and reporting of digital ad campaigns in GAM 360.
• Monitored the status of campaigns, technical issues, launch delays, delivery issues, etc. to client contacts
• Performed quality assurance checks and debug issues with campaigns to ensure that line items and creative have been set up correctly and are delivering across all platforms and devices
• Identified workflow inefficiencies and address ideas to improve the ad ops process

Mississauga, Ontario, Canada

• Ensure advertisement on website is compliant based on the company policy & standards
• Address sensitive content and categorize advertisements based on brand, industry and content groups.
• Track & complete tasks on the Salesforce platform & ensured 100% accuracy

Mississauga, Ontario, Canada

• Proactive & continuous calling to educate customers on COVID-19 related risk & queries
• Followed PHIPA to build trust & loyalty, to ensure customers confidentiality & supported the customer in scheduling vaccine appointments
• Flexible to continuous changes in process & procedures implemented by the government
• Escalated customer queries to Service Leadership & Development to ensure a seamless experience for the client during these unprecedented times

Mississauga, Ontario, Canada

• Respond to telephone inquiries, providing quality service to customers & associates inquiring about the availability of products or status
• Acted as a liaison between the client & the hospital with an effort to assist with quick resolution to ensure a positive customer experience
• Keep records up to date with client’s contacts & appointments
• Support THP Staff during the implementation process

Hyderabad Area, India

• Acted as an SME for training and support to New Hires on ADP Insurance’s Product, Services & Payments
• Acted as delegate for communication with the Sales team to identify new products, service & revenue opportunities by providing a seamless client experience
• Responsible for the coordination, implementation and impact analysis of all products, service or IT changes affecting the Insurance Payment operations
• Handled escalated issues, process issues and intervene as required to support the management

Diploma In Business Finance, Accounting And Finance

Key courses: Introductory Accounting 1 & 2, Advanced Financial Statement Analysis, Macro Economics, Business Information System

Bachelor Of Commerce - Bcom, Accounting And Finance

Key courses: Financial Accounting, Budgeting, Auditing, Business Economics, Income Tax