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Shruti Sharma Email & Phone Number
Founder, Customer Success Leader and Consultant
at
Consult with Shruti
1 work email found
@citrix.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder, Customer Success Leader and Consultant
Location
Greater Boston, United States, United States
Company size
Who is Shruti Sharma? Overview
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Quick answer
Shruti Sharma is listed as Founder, Customer Success Leader and Consultant at Consult with Shruti, a company with 1 employees, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at citrix.com and a matched LinkedIn profile for Shruti Sharma.
Shruti Sharma previously worked as Founder, Customer Success Leader & Consultant at Consult With Shruti and Executive Member at Pavilion. Shruti Sharma holds Ms, Management Information Technology from The George Washington University School Of Business.
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{first}.{last}@citrix.com
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Profile bio
About Shruti Sharma
**Top 25 Customer Success Leader 2024 by EverAfter**https://www.consultwithshruti.com/My 20+ years of product, sales and customer success experience spans across B2B SaaS companies, in E-Commerce, MarTech, HRTech, and Web Conferencing and Communications. In my consulting business, the focus revolves around ensuring early to mid-stage SaaS businesses maintain high levels of customer engagement and excitement, aiming for lasting customer satisfaction. ~Client Praise~"Working with Shruti at Nobee was a game-changer for my business. Her deep expertise in the customer journey and dedication to excellence made a remarkable impact. We introduced personalized touchpoints, resulting in increased satisfaction, loyalty, and referrals. Shruti provided practical tools, data-driven insights, and expanded my understanding of our customers. Her guidance in documenting and breaking down the entire customer journey expanded my understanding of our customers and enabled me to make informed decisions."~Christian Fernandez, CEO NobeeMy approach involves optimizing the ways companies interact with their customers, streamlining their processes, operations, and workflows to enhance the overall customer journey. Here are a few common business challenges I address:✨Consistently unmet customer onboarding KPIs and slow product adoption. ✨Declining engagement and increasing customer churn. ✨Customers struggle to harness the product's full potential for desired outcomes. ✨Unclear identification of key milestones to ensure consistent value realization in a customer's journey.*How I Can Help You*I collaborate with clients to establish or enhance fundamental customer success processes and frameworks. Some of the outcomes I offer include: ✨Development of Customer Personas ✨Mapping of the Customer Journey✨Streamlining the Sales to CS Handoff and Customer Kickoff✨Creation of a 30-60-90 Day Onboarding Playbook ✨Developing a Customer Engagement & Adoption framework✨Planning for Expansion and Retention ✨Designing Customer Education and Self-Service approaches ✨Implementation of a Voice of Customer framework✨Implementation of a Customer Advocacy program✨Developing a New Hire CSM PlaybookAll of these activities ultimately increase engagement and reduce churn. The most energizing and exciting part for me has been to collaborate with customers to uncover their challenges and support them to meet their customer related business goals. I also enjoy supporting the local Boston startup community by mentoring for Techstars Boston and Venture Lane.
Listed skills include Product Management, Saas, Agile Methodologies, Requirements Analysis, and 24 others.
Current workplace
Shruti Sharma's current company
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Consult With Shruti
16 roles
Shruti Sharma work experience
A career timeline built from the work history available for this profile.
Founder, Customer Success Leader & Consultant
CurrentLearn more here: https://www.consultwithshruti.com/~Top 25 Creative Customer Success Leader by EverAfter~I am passionate about developing a customer centric approach across SaaS businesses, resulting in high retention and happy customers. I do this by putting the tools & systems in place to drive customer adoption, ongoing engagement and.
Aug 2022 - Present
Executive Member
Current
Jun 2024 - Present
Founding Mentor
Current
Mar 2023 - Present
Lead Mentor
Current
Nov 2022 - Present
Mentor
Current"My team and I at Markit worked with Shruti over the summer through the Techstars Boston program and all I can say is that she always helped us remain customer-focused first! Her help with customer success strategy was a game changer for our business. She helped us come up with nurture strategies for our early customers, to make sure we always were getting.
Nov 2021 - Present
Founding Steering Committee Member
Nov 2023 - Dec 2024
Customer Experience Consultant And Advisor
Aug 2023 - Jul 2024
Customer Success Manager
Mar 2018 - Jul 2022
Solutions Consultant - Collaboration Suite
Formerly CITRIX - GoTo Product Suite DivisionEvangelized globally known collaboration products (GoToMeeting, GoToWebinar, GoToTraining & GoToWebcast) with sales teams and ensured the solutions are aligned with prospect / customer desires and requirements. Guided deal qualification, value drivers, and business cases presented to the prospect or customer..
Oct 2015 - Jan 2018
Solutions Sales Engineer
Bronto Software
Product advocate and subject matter expert for the Bronto Marketing Platform to the sales and account management team. Worked closely with sales organization to align and articulate the technical requirements and the solution design with the customers’ business drivers and demonstrate unique value. Delivered product presentations and demonstrations.
Jul 2012 - Aug 2014
Independent Consultant
South Asian Bridal Magazine
Responsible for developing new and renewed business, account management and conduct competitive and industry analysis to further develop SAB offerings.
Jul 2011 - Oct 2012
Product Manager
Responsible for internal applications used by Customer Support, Sales, Partners, Compliance and Marketing. Collaborated and worked closely with stakeholders from multiple internal teams to collect, define, and prioritize features for all of Constant Contact's internal applications. Maintained & groomed internal application product backlog. Managed team.
Jan 2010 - Jun 2011
Product Manager
Primary interface between the business and technology teams on product development. Responsible for defining, prioritizing, and overseeing the implementation of features and functionality of a product. Formulated requirements based on discussions with key stakeholders, client interviews, and JAD sessions. Ensured the product was delivered on time and in.
Jun 2003 - Dec 2008
Systems Analyst
Provided analytical expertise and technical documentation support for the GSA/PBS Data Gateway system and its interfaces. Effectively communicated the client requirements and specifications to the software development team. Provided impact analysis for changes to the current system. Conducted Change Control Board (CCB) sessions and developed and maintained.
Sep 2000 - May 2003
Systems Engineer
Captured business processes and requirements from the client and potential system users. Developed operational and architectural documents. Tested web applications to ensure the met the current business requirements specified by the customer.
May 1998 - Sep 2000
2 education records
Shruti Sharma education
Ms, Management Information Technology
The George Washington University School Of Business
Bs, Management Information Systems
George Mason University – Costello College Of Business
FAQ
Frequently asked questions about Shruti Sharma
Quick answers generated from the profile data available on this page.
What company does Shruti Sharma work for?
Shruti Sharma works for Consult with Shruti.
What is Shruti Sharma's role at Consult with Shruti?
Shruti Sharma is listed as Founder, Customer Success Leader and Consultant at Consult with Shruti.
What is Shruti Sharma's email address?
AeroLeads has found 1 work email signal at @citrix.com for Shruti Sharma at Consult with Shruti.
Where is Shruti Sharma based?
Shruti Sharma is based in Greater Boston, United States, United States while working with Consult with Shruti.
What companies has Shruti Sharma worked for?
Shruti Sharma has worked for Consult With Shruti, Pavilion, Women In Customer Success, Venture Lane | Startup Hub, and Techstars.
How can I contact Shruti Sharma?
You can use AeroLeads to view verified contact signals for Shruti Sharma at Consult with Shruti, including work email, phone, and LinkedIn data when available.
What schools did Shruti Sharma attend?
Shruti Sharma holds Ms, Management Information Technology from The George Washington University School Of Business.
What skills is Shruti Sharma known for?
Shruti Sharma is listed with skills including Product Management, Saas, Agile Methodologies, Requirements Analysis, Management, Project Management, Competitive Analysis, and Crm.
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