Shruti Singh

Shruti Singh Email and Phone Number

Non Financial Risk Management | Risk in Change | High Performance Teams | Social Leadership @ Westpac Group
sydney, new south wales, australia
Shruti Singh's Location
Melbourne, Victoria, Australia, Australia
Shruti Singh's Contact Details
About Shruti Singh

Accomplished executive leader with over two decades of experience in operations, risk management, transformation, strategy execution, business improvement, and change management, spanning industries such as management consulting and banking in Australia and New Zealand. Proven track record in shaping high-level strategies into actionable roadmaps, successfully delivering complex, strategic initiatives across diverse domains including risk & audit, supplier management, and operations. A dedicated, values-led and respected people leader known for fostering high-performance teams, building strategic relationships, and driving cross-functional collaboration. Deep skills and experience in operational risk and specialist community facing risk management including deceased estates and customer vulnerability. Recognised as Group Talent at NAB, with a strong commitment to pursuing a community-focused board career.Career highlights:- Championed diverse operational and risk transformation initiatives, leveraging expertise in operational, risk, and compliance domains to bolster resilience and drive sustainable business uplift in multiple roles. - Successfully embedded CPS220 risk management disciplines in Line 2 role, facilitating long-term risk maturity through robust and fit-for-purpose risk frameworks. Designed and delivered return-to-risk-appetite roadmaps.- Provided strategic Line 2 leadership on a key CEO-sponsored Risk Transformation program, driving enduring outcomes, including a comprehensive Three Lines of Defence (3LOD) refresh, showcasing strong and pragmatic risk management leadership.- Established trusted Line 1 risk assurance and partnership functions, enabling seamless collaboration with senior executives and fulfillment of their risk accountabilities across several organisations.- Led and managed diverse operational businesses, spanning projects and transformation, Broker Commissions, Third-Party Management, and Business Transformation, demonstrating expertise across operational, risk, compliance, and audit functions.

Shruti Singh's Current Company Details
Westpac Group

Westpac Group

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Non Financial Risk Management | Risk in Change | High Performance Teams | Social Leadership
sydney, new south wales, australia
Website:
westpac.com.au
Employees:
29965
Shruti Singh Work Experience Details
  • Westpac Group
    Executive Manager Bcm, Customer Solutions (Hardship And Collections)
    Westpac Group Apr 2024 - Present
    Melbourne, Victoria, Australia
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  • Westpac Group
    Executive Manager Bcm, Customer Solutions (Deceased Estates And Vulnerability)
    Westpac Group May 2022 - Apr 2024
    Melbourne, Victoria, Australia
    Business Controls & Monitoring (BCM) provides 1st line risk & compliance partnership to senior leadership teams in meeting their risk accountabilities. This role sits on the Westpac Customer Solutions BCM leadership team and partners with senior Leadership Teams (operational and transformation). Key focus areas are Deceased Estates Centre of Excellence and Customer Vulnerability. Accountable for risk governance and the controls office.
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  • Westpac Group
    Executive Manager Bcm, Group Operations (Transformation And Change)
    Westpac Group Jan 2021 - May 2022
    Melbourne, Victoria, Australia
    Business Controls & Monitoring (BCM) provides 1st line risk & compliance partnership to senior leadership teams in meeting their risk accountabilities. This role sits on the Westpac Group Operations BCM leadership team and partners with senior Leadership Teams (operational and strategy). Role priorities are transformation; operational and compliance risk management; and risk in change.
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  • Little Dreamers Australia
    Board Observer - Westpac Board Observer Program (2022)
    Little Dreamers Australia Jan 2022 - Dec 2022
    Australia
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  • Me Bank
    Me Risk Transformation Secondment
    Me Bank Jul 2020 - Feb 2021
    Melbourne, Victoria, Australia
    Risk Transformation constituted a significant investment by ME in the uplift of its risk maturity. Sitting outside of the Three Lines of Defence, the CEO-sponsored Risk Transformation Program aimed to articulate a risk maturity road map and implement this to achieve enduring risk uplift for the bank.
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  • Me Bank
    Head Of Operational Risk & Compliance
    Me Bank Dec 2017 - Jul 2020
    Melbourne, Australia
    Drove risk outcomes for two business units - Finance and Experience (HR, Brand and Marketing) divisions - in close engagement with the CFO and Chief Experience Officer. This included embedding of the organisational Risk Management Framework and building risk maturity. Key outcomes in role was the establishment and maturing of the first line risk & compliance, and controls assurance teams.
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  • Me Bank
    Senior Manager, Governance And Risk
    Me Bank Sep 2016 - Nov 2017
    Melbourne, Australia
    Drove first line risk maturity for the project delivery and transformation division - including embedding of the organisational Risk Management Framework and as enabled by the bank's process architecture & governance.
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  • Nab
    Head Of Third Party Services (Broker Commissions And Risk)
    Nab Oct 2013 - Sep 2016
    Melbourne, Australia
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  • Nab
    Senior Manager - Leadership Roles In Business Transformation, Portfolio And Third Party Management
    Nab Feb 2005 - Oct 2013
    Melbourne, Victoria, Australia
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  • Cap Gemini Ernst & Young
    Senior Consultant
    Cap Gemini Ernst & Young Aug 2000 - Jan 2005
    View

Shruti Singh Skills

Stakeholder Management Business Analysis Business Process Improvement Risk Management Change Management Business Transformation Management Banking Management Consulting Project Delivery Financial Services Financial Risk Crm Governance Business Strategy Retail Banking Operational Excellence Stakeholder Engagement Service Management Project Portfolio Management Business Case

Shruti Singh Education Details

Frequently Asked Questions about Shruti Singh

What company does Shruti Singh work for?

Shruti Singh works for Westpac Group

What is Shruti Singh's role at the current company?

Shruti Singh's current role is Non Financial Risk Management | Risk in Change | High Performance Teams | Social Leadership.

What is Shruti Singh's email address?

Shruti Singh's email address is sh****@****.com.au

What schools did Shruti Singh attend?

Shruti Singh attended Auckland University Of Technology, Melbourne Business School.

What are some of Shruti Singh's interests?

Shruti Singh has interest in Children, Arts And Culture, Education.

What skills is Shruti Singh known for?

Shruti Singh has skills like Stakeholder Management, Business Analysis, Business Process Improvement, Risk Management, Change Management, Business Transformation, Management, Banking, Management Consulting, Project Delivery, Financial Services, Financial Risk.

Who are Shruti Singh's colleagues?

Shruti Singh's colleagues are Valerie O'connor, Maria Messina, Ria Berisha, Geraldine Clarke, Nazia Khan, Abhishek J., Daniel Hunt.

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