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Shrvan Kumar is listed as Senior Chat Executive at American Express | Customer Care Specialist | Expert in Chat-Based Support, Cross-Selling, and Customer Retention | Delivering Exceptional Service and Driving Business Growth at American Express, a company with 69113 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Shrvan Kumar.
Shrvan Kumar previously worked as Customer Service Representative at American Express and Customer Service Representative at Fis. Shrvan Kumar holds Bachelor Of Commerce - Bcom, Business/Commerce, General from University Of Delhi.
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Results-driven customer care professional with a strong background in chat-based support and a proven track record of delivering exceptional service and driving business growth. Currently, I am a Chat-Based Customer Care Representative at American Express, where I specialize in providing seamless customer experiences and fostering loyalty through effective problem-solving and personalized solutions.Previously, I worked with Vodafone UK through FIS (Dec 2020 – Dec 2022), where I played a pivotal role in resolving complex customer inquiries, enhancing satisfaction, and significantly contributing to revenue through strategic cross-selling initiatives.As a Bachelor of Commerce graduate from the University of Delhi, I bring a solid academic foundation in business principles, combined with a hands-on ability to excel in customer-centric roles. I am passionate about creating meaningful customer connections, optimizing service delivery, and driving value for the organizations I serve.I am always eager to expand my professional network and explore new opportunities for growth and collaboration. Let’s connect!
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Gurgaon, Haryana
As a Chat-Based Customer Service Representative at American Express, my role is centered around delivering exceptional support and building trust with customers through seamless digital communication. Key responsibilities include:Providing satisfactory resolutions to our customers.Providing account management support to our our card members.Facilitating.
Gurugram, Haryana, India
Experience as Chat-Based Customer Care Representative at FIS (Client: Vodafone UK)Tenure: December 2020 – December 2022In this role, I provided comprehensive support to Vodafone UK customers via live chat, addressing a wide range of inquiries while contributing to organizational goals. I was instrumental in enhancing customer satisfaction, resolving issues.
Other employees you can reach at americanexpress.com. View company contacts for 69113 employees →
Renee Michels-Ford. Mba
Colleague at American Express
Hollywood, Florida, United States, United States
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Anshum Chawla
Colleague at American Express
Greater Delhi Area, India
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JC
Jenny Crewe
Colleague at American Express
Ware, England, United Kingdom, United Kingdom
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Adam B.
Colleague at American Express
Jersey City, New Jersey, United States, United States
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James Wick
Colleague at American Express
Brighton, England, United Kingdom, United Kingdom
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AD
Almudena Diaz Del Campo Sierra
Colleague at American Express
Greater Madrid Metropolitan Area, Spain
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Abdul Alim All Hassan
Colleague at American Express
Accra, Greater Accra Region, Ghana, Ghana
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Alyssa Castro
Colleague at American Express
Bulacan, Central Luzon, Philippines, Philippines
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IP
Isabella Paydar
Colleague at American Express
New York, New York, United States, United States
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JD
Janice Dixon
Colleague at American Express
West Palm Beach, Florida, United States, United States
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Quick answers generated from the profile data available on this page.
Shrvan Kumar works for American Express.
Shrvan Kumar is listed as Senior Chat Executive at American Express | Customer Care Specialist | Expert in Chat-Based Support, Cross-Selling, and Customer Retention | Delivering Exceptional Service and Driving Business Growth at American Express.
Shrvan Kumar is based in Gurugram, Haryana, India while working with American Express.
Shrvan Kumar has worked for American Express and Fis.
Shrvan Kumar's colleagues at American Express include Renee Michels-Ford. Mba, Anshum Chawla, Jenny Crewe, Adam B., and James Wick.
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Shrvan Kumar holds Bachelor Of Commerce - Bcom, Business/Commerce, General from University Of Delhi.
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