Steven Hitchcock-Smith Email & Phone Number

Fleet, Gb

Yateley, England, United Kingdom

Energy | Defence | ScienceNavigate, track, measure, monitor, release, observe. Your applications, our innovationsGrowing & Protecting market shareDefining & developing new market opportunities, effective sales & marketing strategies and coordinating sales activities.Gathering, analysing and communicating market intelligence data and capture plans.Identifying and implementing MSAs / DPAs / Partnership Agreements / Funding opportunities / investment opportunities, to meet or exceed: - the 5 year framework objectives - the yearly targets aligned with the business goalsDefining new product and technology requirements for the marketplace.Ensure maximum customer fulfilment including post-delivery follow up.To promote a sense of team spirit, motivation and collaboration amongst staff directly and indirectly engaged in activities to deliver business expectations and customer requirements.Maximise potential and effectiveness of resellers.Coaching Strategic Selling and Key Account Management

Hungerford, England, United Kingdom

Development and execution of the strategic plan to grow the medmix dispenser business, including inorganic business development. Responsible for global P&L, product management, sales and marketing. Customer relationship management, growth initiatives, multi-generation product plan, new product commercialisation, revenue forecast and demand planning. Deliver the marketing strategy and plan. Lead exploration of new market opportunities. Work with customers and partners to develop collaboration opportunities and joint developments that solve our customers business issues. Drive enhancement of customer experience.

Baar, Zug, Switzerland

Global Sales Effectiveness and Transformation Leader across 5 business segments in Healthcare, Consumer and Industrial sectors. - Commercial Excellence transformation vision with measured and prioritised focus areas related to three year business plan.- Customer facing roles and responsibilities mapped, standardised and challenged for transformation across Sales, Marketing, Customer Service, Product Management, Technology and Business Leadership. - Salesforce CRM fast track implementation overdelivered(time, budget & scope) for five diverse business units through a high energy combination of agile and traditional project management, close team based working and a balanced ask/tell scope balance. Continue to lead value-led development of CRM for Sales, Marketing & Customer Service.- Sales & Operations conflict resolution and process transformation during volatile market conditions.

Europe

Led organisation culture change to create, establish and grow profitable services across a portfolio of product companies.30% VPYSimple combination of Installed Base Leverage, Strategic Selling, Visible Opportunity & Results Management combined with Connectivity across all levels in the organisation.

United Kingdom

Regional and global commercial leader exceeding operating plan in a tough market through creative deal structuring and a passion for win-win collaboration throughout the customer's organisation.Delivering reliable downhole technology and service solutions to; - Increase Production: helping customers achieve optimised output through the entire production lifecycle - Increase Efficiency: helping customers balance productivity with operation efficiency, minimising cost per barrel - Increase Recovery: helping customers revive declining operations, extracting more from each well

Globally

Led multiple investigations of compliance concerns across regions and businesses within GE Oil & Gas. Investigative interviewing, record keeping and reactive learning of correct practices and procedures required for investigation purposes. Recommended final actions with consultation of Legal and Human Resources.Site champion for 300+ employees to regularly promote Integrity. Maintained open door policy for all staff to raise concerns and coached individuals to log all concerns. Led compliance campaigns internally and trained Channel Partners on our Spirit & Letter of Integrity.

London, United Kingdom

Global Commercial & Sales Leader for GE Oil and Gas Downhole Technology Wireline business(Sondex). Responsible for connecting and coaching our regional leaders in addition to orders, revenue and margin results for the product line. Work closely with Manufacturing on Sales and Operations Planning to maximize convertible & profitable orders. Own key deal closure and c-suite customer relationship development.

Farnborough, Hampshire, Uk

Led and coached mixed product-line sales teams in terms of profitable growth and strategic selling. Wireline Cased Hole & Openhole, MWD/LWD & Downhole Sensors. Exceeded Orders target by shifting product mix, stepping up customer relationships to executive and board level whilst creating new customers with focus on services growth. *Concurrently performing this role during re-organisation.

Uk

Led a global Commercial Operations team comprising of Commercial Managers & Customer Service Representatives through an economic downturn and rapid return to record business activity. Responsible for order management, contract risk management and customer contract negotiations throughout the "Inquiry to Order" (ITO) process for GE O&G downhole technology business recently acquired from Sondex Ltd. Process simplification, team based culture change and Net Promoter Score implementation were key to the success.

Hampshire

Director on the board of a ~$100MM company in the Oil & Gas sector delivering technology and supporting services for well integrity, drilling & production optimisation and reservoir monitoring.

Budapest, Hungary

Led Commercial Operations team in Europe & Russia comprising of twenty five Commercial Managers, Application Engineers and Customer Service Representatives. Responsible proposal generation, contract risk management & negotiation, key deal closure and order management throughout the "Inquiry to Order" process for GE Energy's Measurement & Control business focused on Asset Performance Management.

Budapest, Hungary

Overseas assignment to transition Europe and Russia/CIS Customer Service Centre and lead transition from a distributed model, co-located with Sales teams, to a centralised and outsourced operation. Drove process efficiency reducing order & proposal cycle time from 4 days to 1. Established a team structure and culture change that minimised attrition and changed culture so that team owned complete inquiry-to-order process to support customer and sales team. Team became a role model customer service team globally for the external contractor. Throughput increased 89% over two years with only 25% increase in headcount.

Aberdeen, Uk

Established a local Sales and Service presence in region for Asset Performance Management. 10x Sales Growth in 4 years solution selling for industrial critical plant asset management in UK Oil & Gas, Petrochem, Powergen & Distillery industries. Initiated and led promotion of all other GE product lines through boundaryless sales behaviour.

Aberdeen, Uk

Second in command for start-up company serving global energy market for pipeline and process integrity and modifications. Exceptional growth year on year through a focus on Customer Engagement, Solution Selling, Aggressive Margin Growth and Teamwork. Responsibilities included global and local sales management with a team in UK, Middle East and Australia, project management, services leadership, integration of two acquisitions and implementation of formal safety and quality management systems.

First job, post-graduation. Met with customers to discover their requirements then advocate and quote a technical and commercial solutions within the pipeline and process segment. Responsible to close the deal and manage sourcing, planning and execution of the project up until invoicing. Led the growth of two new product lines.

Bachelor Of Technology - Degree, Mechanical Engineering

Activities and Societies: Industrial SocietyMechanical Engineering

Education record