Operations Manager
Current• Work closely with Corporate Sellers for positive Corporate customer on-boarding experience • Deliver after sales Support to Sales as per agreed SLA • Discount moderation for Corporate base to minimize revenue leakages & ensure positive invoice experience • Manage Fixed product After Sales billing & Revenue • Manage Regulatory documentation forte for Corporate Customers inline with PTA directives • Lead a team of Non Sales Staff & bridge between Sellers • Strive Operational Efficiency of 99% • Responsible for Complaints per Million (CPM) target of 95% • Manage a diversified Team & their budget • Analyze Traffic and work with Support Team for Automation and improvement at Product & Process level
Jul 2021 - Present
