Shane Summers Email & Phone Number

As Director of Client Services, I'm responsible for the day-to-day operations of our global support teams (USA, UK & India) operating in an omni-channel environment while also ultimately responsible for the end-to-end client experience on 1stdibs.com; I routinely review and assess our KPIs to ensure we're meeting client expectations. I love speaking with our customers to understand the pain points we can then focus on addressing. I love the challenge of diffusing an escalated issue and turning an upset customer into a loyal, repeat consumer. Additionally, I'm responsible for mitigating loss to the company and putting new processes in place to increase profitability without increasing costs. Finding unique solutions to new problems is a daily occurrence and one of the most exciting aspects of my role. Above all else, my favorite part of my job is the continued development and success of the employees within my organization. Creating new opportunities, roles and teams to help the business while seeing my team progress vertically within the company is one of the most rewarding parts of my role.

Denver, Colorado, United States

London, United Kingdom

GLG is the global knowledge marketplace trusted by leading decision makers. We connect thousands of clients who want the advantage of powerful insight to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision

London, United Kingdom

Austin-Corporate Headquarters

As Office Manager of our Corporate Headquarters in Austin, I have the pleasure of wearing many different hats and ownership of a wide array of responsibilities. Some of the notable responsibilities include:Office Management: Responsible for the day-to-day operations of all employees in the Austin office. On-boarding and training for new hires and implementing continued training for employees. Serve as the main contact in the Austin Office for visitors and clients.Licensing/Compliance: Responsible for maintaining the company's licenses for title, closing and appraisals. Responsible for staying ahead of regulatory changes that impact the title,closing and appraisal side of business and communicate any applicable industry changes to the company.eClosing: Responsible for implementing EPIC's eClosing capabilities. Trained and educated a team of eClosers and establishing a workflow for the continued success of the eClosing team.Operations: Responsible for ensuring all operational procedures in the Austin Office follow best practices and master strict adherence to state and federal requirements as well as underwriter guidelines. Marketing/Growth: Assist and facilitate a growth environment where the local market business can grow and ensure its success. Aid the local sales rep and help to build out the operations team locally to facilitate the processing of local orders.

Dallas/Fort Worth Area

-Serve as primary trainer while maintaining full workload of Eviction Specialist -Create training materials for distribution to the entire business unit-Plan and orchestrate training courses for both new and current employees-Pinpoint areas that need improvement and prepare and pitch training proposals to address them-Collaborate with a small team to create our business unit’s Standard Operating Procedure-Interact with Client to implement new policies and procedures

Dallas/Fort Worth Area

-Managed a portfolio of over 700 bank-owned properties across the country-Coordinates with brokers to negotiate, execute and complete Cash-for-Keys agreements-Monitored properties for issues and work with brokers for a quick resolution of the problem-Served as side-by-side trainer for new employees-Maintained accurate, up-to-date information across multiple platforms & systems

-Manage a portfolio of over 300 bank-owned properties across the country-Coordinate with attorneys to perform evictions and prepare them for trials-Work hand-in-hand with real estate agents to prepare properties for market-Negotiated cash-for-keys exchanges offering up to $10,000 -Strong understanding of SCRA & PTFA regulations

Austin, Texas Area

-Edited and Contributed articles for monthly magazine publication -Worked under strict deadlines in a fast-paced environment-Wrote daily blog posts for StudyBreaks website.

Served as producer and assistant producer for weekly television news showGenerated story ideas, conducted interviews, wrote packages, VO/SOTS to be aired on newscastEdited packages and VO/SOTS using FinalCut ProServed as Reporter/Anchor/Live-on for weekly broadcast

Assisted customers, fitted for tuxedo fittings, ran cash register

Wrote news packages, VO/SOTS for weekly news programServed as co-anchor on news programJOURNALISM SKILLS Reporting: Expertise in editing using FinalCut Pro, Skilled in broadcast and print style writing; AP style, Experienced broadcast writing, interviewing, and reporting skills. Social Media: Facebook, WordPress, Twitter Computer: Microsoft Word, Photoshop, PowerPoint, Adobe Audition, Audacity, Final Cut Pro, SoundSlides, EZ news, typing 80 wpm.

Answered phones, aided in administrative tasks around the office.

Bachelors, Journalism; Broadcast Journalism & Sports Journalism

Graduated with a degree in Broadcast Journalism from one of the premier journalism programs in the country. Outside of studying.

Bachelor Of Arts (B.A.), Broadcast Journalism