Shane Summers

Shane Summers Email and Phone Number

Director of Client Services for 1stdibs.com @ 1stDibs
Shane Summers's Location
Denver, Colorado, United States, United States
Shane Summers's Contact Details

Shane Summers personal email

n/a

Shane Summers phone numbers

About Shane Summers

I'm a people-first leader with a track record of leading support teams to achieve business-critical targets. As an experienced leader of multiple support teams with different functions, I understand the value that comes from true cross-collaboration and partnership with internal and external stakeholders. I'm an enthusiastic and dynamic professional with an incessant desire to constantly innovate and improve internal processes. In particular, creating scalable solutions and organizational structure to support the long term goals of the business have been the 'bread and butter' of the accomplishments in which I'm most proud.

Shane Summers's Current Company Details
1stDibs

1Stdibs

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Director of Client Services for 1stdibs.com
Shane Summers Work Experience Details
  • 1Stdibs
    Director Of Client Services
    1Stdibs Aug 2023 - Present
    As Director of Client Services, I'm responsible for the day-to-day operations of our global support teams (USA, UK & India) operating in an omni-channel environment while also ultimately responsible for the end-to-end client experience on 1stdibs.com; I routinely review and assess our KPIs to ensure we're meeting client expectations. I love speaking with our customers to understand the pain points we can then focus on addressing. I love the challenge of diffusing an escalated issue and turning an upset customer into a loyal, repeat consumer. Additionally, I'm responsible for mitigating loss to the company and putting new processes in place to increase profitability without increasing costs. Finding unique solutions to new problems is a daily occurrence and one of the most exciting aspects of my role. Above all else, my favorite part of my job is the continued development and success of the employees within my organization. Creating new opportunities, roles and teams to help the business while seeing my team progress vertically within the company is one of the most rewarding parts of my role.
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  • 1Stdibs.Com
    Senior Manager, Client Services
    1Stdibs.Com Jul 2021 - Sep 2023
    Denver, Colorado, United States
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  • Glg (Gerson Lehrman Group)
    Senior Manager, Platform Operations
    Glg (Gerson Lehrman Group) Jul 2018 - Apr 2021
    London, United Kingdom
    GLG is the global knowledge marketplace trusted by leading decision makers. We connect thousands of clients who want the advantage of powerful insight to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision
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  • Glg (Gerson Lehrman Group)
    Senior Project Support Specialist
    Glg (Gerson Lehrman Group) Jul 2016 - Jul 2018
    London, United Kingdom
    View
  • Epic Real Estate Solutions, Inc
    Office Manager
    Epic Real Estate Solutions, Inc Oct 2014 - May 2016
    Austin-Corporate Headquarters
    As Office Manager of our Corporate Headquarters in Austin, I have the pleasure of wearing many different hats and ownership of a wide array of responsibilities. Some of the notable responsibilities include:Office Management: Responsible for the day-to-day operations of all employees in the Austin office. On-boarding and training for new hires and implementing continued training for employees. Serve as the main contact in the Austin Office for visitors and clients.Licensing/Compliance: Responsible for maintaining the company's licenses for title, closing and appraisals. Responsible for staying ahead of regulatory changes that impact the title,closing and appraisal side of business and communicate any applicable industry changes to the company.eClosing: Responsible for implementing EPIC's eClosing capabilities. Trained and educated a team of eClosers and establishing a workflow for the continued success of the eClosing team.Operations: Responsible for ensuring all operational procedures in the Austin Office follow best practices and master strict adherence to state and federal requirements as well as underwriter guidelines. Marketing/Growth: Assist and facilitate a growth environment where the local market business can grow and ensure its success. Aid the local sales rep and help to build out the operations team locally to facilitate the processing of local orders.
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  • Corelogic
    Senior Evictions Specialist/ Lead Trainer
    Corelogic Jan 2014 - Jul 2014
    Dallas/Fort Worth Area
    -Serve as primary trainer while maintaining full workload of Eviction Specialist -Create training materials for distribution to the entire business unit-Plan and orchestrate training courses for both new and current employees-Pinpoint areas that need improvement and prepare and pitch training proposals to address them-Collaborate with a small team to create our business unit’s Standard Operating Procedure-Interact with Client to implement new policies and procedures
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  • Corelogic
    Evictions Specialist
    Corelogic Dec 2012 - Dec 2013
    Dallas/Fort Worth Area
    -Managed a portfolio of over 700 bank-owned properties across the country-Coordinates with brokers to negotiate, execute and complete Cash-for-Keys agreements-Monitored properties for issues and work with brokers for a quick resolution of the problem-Served as side-by-side trainer for new employees-Maintained accurate, up-to-date information across multiple platforms & systems
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  • Bank Of America
    Premarketing & Evictions Specialist
    Bank Of America Aug 2012 - Nov 2012
    -Manage a portfolio of over 300 bank-owned properties across the country-Coordinate with attorneys to perform evictions and prepare them for trials-Work hand-in-hand with real estate agents to prepare properties for market-Negotiated cash-for-keys exchanges offering up to $10,000 -Strong understanding of SCRA & PTFA regulations
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  • Study Breaks College Media
    Staff Writer
    Study Breaks College Media Aug 2011 - Aug 2012
    Austin, Texas Area
    -Edited and Contributed articles for monthly magazine publication -Worked under strict deadlines in a fast-paced environment-Wrote daily blog posts for StudyBreaks website.
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  • Texas Newswatch
    Writer/Reporter/Producer
    Texas Newswatch Jan 2011 - Aug 2011
    Served as producer and assistant producer for weekly television news showGenerated story ideas, conducted interviews, wrote packages, VO/SOTS to be aired on newscastEdited packages and VO/SOTS using FinalCut ProServed as Reporter/Anchor/Live-on for weekly broadcast
  • Bealls
    Sales Associate
    Bealls May 2009 - Jan 2011
    Assisted customers, fitted for tuxedo fittings, ran cash register
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  • Dispatch 40
    Radio Journalist/Anchor
    Dispatch 40 Jan 2010 - May 2010
    Wrote news packages, VO/SOTS for weekly news programServed as co-anchor on news programJOURNALISM SKILLS Reporting: Expertise in editing using FinalCut Pro, Skilled in broadcast and print style writing; AP style, Experienced broadcast writing, interviewing, and reporting skills. Social Media: Facebook, WordPress, Twitter Computer: Microsoft Word, Photoshop, PowerPoint, Adobe Audition, Audacity, Final Cut Pro, SoundSlides, EZ news, typing 80 wpm.
  • Waxahachie Chamber Of Commerce
    Administrative Assistant
    Waxahachie Chamber Of Commerce Aug 2007 - May 2008
    Answered phones, aided in administrative tasks around the office.

Shane Summers Skills

Video Editing Video Production Interviewing Writing Public Speaking Blogging Wordpress Television Final Cut Pro Interviews Journalism Facebook Social Media Editing Customer Service Microsoft Word Ap Style Event Planning Microsoft Office Leadership

Shane Summers Education Details

Frequently Asked Questions about Shane Summers

What company does Shane Summers work for?

Shane Summers works for 1stdibs

What is Shane Summers's role at the current company?

Shane Summers's current role is Director of Client Services for 1stdibs.com.

What is Shane Summers's email address?

Shane Summers's email address is ss****@****oup.com

What is Shane Summers's direct phone number?

Shane Summers's direct phone number is +141272*****

What schools did Shane Summers attend?

Shane Summers attended The University Of Texas At Austin, The University Of Texas At Austin.

What are some of Shane Summers's interests?

Shane Summers has interest in Civil Rights And Social Action, Education, Environment, Human Rights, Animal Welfare, Health.

What skills is Shane Summers known for?

Shane Summers has skills like Video Editing, Video Production, Interviewing, Writing, Public Speaking, Blogging, Wordpress, Television, Final Cut Pro, Interviews, Journalism, Facebook.

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