Shthur B. Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

• Responsible for the smooth onboarding of the client, on boarding 'is making sure customer went live successfully with Foodics'• Responsible for the product know-how and training needs of the client upon the assignment from the professional services• Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA's• Acting as the client advocate and consultant during the customer journey, to be the voice of the customer• Responsible for making sure agreed 'quarterly' activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer life time value with Foodics• Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope• Report potential churn cases in details to management in order to align IT, Finance & sales as well and seek remedies to avoid and eliminate churn•Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah Region, Saudi Arabia

-Processing of providers network claims efficiently& accurately, in order to provide company, record of all received claims before end of every month.-Work in high speed and efficiency to achieve monthly target.

Jeddah, Makkah, Saudi Arabia

-Handling over 60 companies and establishment including clients requests 24/7, make sure to solve the issue's on spot and insure that he client satisfied from SAED services-Renew Contracts to the clients-Resolve client billing problems and collect customer payments in accordance with payment due dates-Team Leader for the new joiners

Jeddah, Makkah, Saudi Arabia