Devised an innovational IT service delivery roadmap with in-house and outsourcing delivery models.Performed analysis and in-depth design of financial systems, payroll, Inventory, etc..Built and improved upon relationships with top third-party infrastructure and tool providers.Set direction for continuous improvement of operational procedures and CE.Monitored the performance of the IT Operations and Support functions. Resolved unique and complex issues leading to broad organization-wide impact on the business.Standardized new policies, procedures and technical standards for IT Operations and Support.Defined SLAs based on business requirements. Directly oversaw negotiation and administration of vendor contracts and service agreements.Proactively led department management including budgets, forecasting, work allocations and staffing.Advanced staff through ongoing coaching, mentoring and career discussions.

Developed HRM system and Payroll system for US and local market.Directed a team of 13 experienced programmers on software development projects.Oversaw networks, purchasing and proposal for clients..Updated national progress to the Director Board of PayDay Lanka and VP - IT of PayDay USA.