> Developed and managed strong vendor relationships and negotiations, ensuring quality services and cost-effectiveness which resulted in 10% reduction in cost from vendors.> Spearheaded the Accounts Payable function, accurate invoice processing of over 1,500 monthly, including both PO and Non-PO invoices.> Implemented a robust 3-way and 2 way match process, reducing invoice discrepancies by 30% and ensuring compliance with company policies along with Vendor reconciliation statement.> Established a performance monitoring system that ensured adherence to Key Performance Indicators, resulting in consistent achievement of service level agreements and improved customer satisfaction ratings by 15% over a six-month period.> Handled case escalations and complex invoices, resolving issues efficiently. Implemented discounts and refunds, ensuring customer satisfaction and retention along with Lead Management within team.> Generated and analyzed aging reports to monitor outstanding payables, reducing overdue invoices by 25% within the first six months.> Managed vendor relationships and negotiations, ensuring quality services and cost-effectiveness.> Collaborated with agents and partners to expand the company's reach and offerings.> Maintained meticulous records of financial transactions, tracking expenses and revenues for better financial management.> Regularly engaged with the stakeholders to discuss upcoming innovations and strategies for business growth and sustainability. Prepare Monthly MIS Reporting.> Played a key role in developing and executing strategic plans to capitalize on market opportunities and stay ahead of competitors.> Led cross-functional teams to achieve business objectives, fostering a collaborative and results-driven work environment.> Stayed abreast of industry trends and regulations, incorporating best practices to enhance operational efficiency and customer satisfaction.

• Handling Portfolio of HNW clients and responsible for HNW client management.• Act as a financial adviser to my clients and suggest them about the investment into different investment option according to their financial goal.• Assisting my client with the banking transaction and maintaining secrecy and working with code of conduct and ethics.• Cross selling and up selling adequate products to increase stickiness of the clients towards the bank.• Communicating with multiple department for faster loan processing and effective customer service.• Checking KYC documentation. filling STR and LTR update it to the bank system.• Working with operation team for smooth day to day transaction.• Updating and maintaining CRM to assure best service quality.

• Over the counter customer service and lobby management.• Shadowed senior and learning about different banking product and speeching investment option to the clients.• Learning about KYC documentation for individual as well as for the companies.• Visiting clients place for opening of account and seeking opportunities for cross sell or up sell of banking products.