• Communicating with the OCC or System (Navitaire) to manage daily schedules• Supervising and coordinating with the ground staff as well as acting as the verification authority for the aircraft on ground.

•Handled the queue for elite customer complaints, provided appropriate and alternatives within the time limits; follow up to ensure resolution.• Supported reps interact with customers on avariety of channels such as phone, email, andensured that all valid customer concerns arebeing dealt with immediately.• Escalated inquiries to the appropriate team,when necessary.•Followed communication procedures,guidelines and policies of the organization. • Managed large amounts of incoming phonecalls.• Built sustainable relationships and trust with customer accounts through open and interactive communication.

• Developing and executing content calendars• Creating and nurturing social media communities• Staying updated about the latest social media trends• Tracking useful social media metrics•Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings•Maintain positive professional relationships with clients •Use financial techniques to improve sales revenue•Monitor sales progress to ensure that corporate goals are being met •Track all business-related invoices •Train sales professionals and help improve their skills

Social Media Marketing on various platforms

- Independently carried out sales of Masks, Sanitizers, and other Safety Gears during COVID-19 outbreak- Collaborated with various entrepreneurs on Social Networking Sites- Managed client meetings with a focus on customer satisfaction- Carried out quality assurance tests to discover errors and optimize usability

Social Media Marketing on Facebook, Instagram, LinkedIn and WhatsApp for prominent brands like fbb, HBO, Amazon Prime, Samsung etc via Futwork through online missions having daily targets