• Ensure the operations of department smooth and effective.• Handle guest queries, complaints and resolve it with guest satisfaction.• Create positive guest relation by creating wow experience with all guests.• Handle guest reservation, group booking, try to know all the preferences of guest to make their stay more comfortable.• Perform all the front and back-office operations effectively.• Inter-departmental co-ordination with the F&B, Housekeeping and reservation for 100%… Show more • Ensure the operations of department smooth and effective.• Handle guest queries, complaints and resolve it with guest satisfaction.• Create positive guest relation by creating wow experience with all guests.• Handle guest reservation, group booking, try to know all the preferences of guest to make their stay more comfortable.• Perform all the front and back-office operations effectively.• Inter-departmental co-ordination with the F&B, Housekeeping and reservation for 100% guest satisfaction.• Ensuring effective compliance with standard billing & operational procedures.• Maintain a proactive and harmonious relationship between the Front office divisions & other departments by ensuring effective and timely communication between all areas of responsibility.• Implement systems and procedures that achieve a high degree of cost efficiency and guest delight.• Ensure through regular monitoring of GSS (Guest Satisfaction System) and feedback, prompt efficient and accurate service to all guests.• Maintain the Guest History System by updating of all guest profiles on daily basis.• Cashiering and Forex.• Fidelio day change procedure and Night Audit.• Situation handling• Ensure smooth and speedy Check in and Check out.• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement. Show less

Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to Guest Relations Manager… Show more Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to Guest Relations Manager when neededRecord information in the logbook dailyEnsure compliance with health and quality standards Show less

Drive daily operations and service of all areas of businessParticipate in the recruiting processAssist with onboarding of new employeesEnsure proper documentation and training of employeesEnsure correct and timely reportingCommunicate effectively with all staff membersDevelop and maintain positive working relationships with all key stakeholdersProvide support to the senior management team

Shift handllingReports GeneratingProperty MaintenanceChecking Reports Handling F&B & Box OfficeCost controlSchedulingWell versed with cinema operations