Deployment of New hardware and virtual network functions (NFVi) over VMware, Redhat Openstack and KVM onsite and offshore as per the requirement. Deployment of VNF’s over various virtualized environment. Experience in managing multiple private clouds for enterprises on Bare metal, Virtual Machines and Containers to address different project needs. Experience in Openstack components Neutron, Nova, Cinder, Horizon, Ceilometer, Heat, Glance and Swift. Experience in deploying Cloud both automatically using Fuel, Openstack Ansible and manual deployment. Experience in creating/managing multiple tenants in a cloud, creating quotas, triggering alarms when certain thresholds are reached, creating network and creating/customizing heat templates. Expertise in troubleshooting Openstack issues from fault detection, fault isolation and resolving many key issues. Implementing cloud services IAAS, PAAS and SAAS which include Openstack , Docker and Kuber netes. Working in Suse Linux Administration and Redhat Administration with multiple customers. Creating LLD & HLD for the new project design as per the customer requirement for IP and Virtualization. Setting up the DNS setup for the client to resolve 2G & 3G FQDN from PSTN directly. Setting up the DNS/ENUM/ERH/AAA and number portability functionality in customer environment. Having knowledge of SS7, STP for number portability function. System Hardening as per the Cyber internet security prospective. Managing new HP and Dell hardware to setup the hardware at client location as per the project plan. Helping team to understand and provide the necessary trainings for the relevant topics. Providing solutions to the client wrt. the network redundancy and hardware redundancy. Working as a solution integrator/SA for the vIPWorks projects Worked for Vodafone Ziggo Netherlands as an IP tooling tester Ericsson. ENM based end to end FCAPS testing.

Nfvi ,CEE , Linux (Redhat), CCNA,Openstack , DevOps

• Troubleshooting faults on Metro Ethernet, ATM/Frame Relay, Leased Line, DSL circuits. Includes end to end scanning and detection of faults on Customer Premise Equipment (CPE), Aggregators and Provider edge (PE) nodes using Network diagrams and architecture.• Troubleshooting MPLS Core network issue, L2VPN and L3VPN circuits. • Enterprise MPLS network Troubleshooting. • Port configuration and testing on Cisco, T-MARC, Calix E7, Actelis nodes and equipment.• Proactive network monitoring for premium Corporate and Business accounts using EMS and NMS as Solarwinds, SMARTS, ATM5620 NMS, MPLS SAM, Spectrum and Netcool.• Analyzing Bandwidth utilization, link loads on networks.• End to end follow up with various teams and Client service managers for Troubleshooting within defined SLA.• Experienced with setting of offshore Services Operations with smooth transition. Database gathering, process establishment, onshore coordination amongst major roles.

• Network Monitoring on GSAM (Smarts) tool and Tickets creation using HPSC Tools.• Hands on experience for Initial level troubleshooting for different devices like routers/switches/interface .• Coordination with L2 and incident Team in case of any issues or queries.• Monitoring of P&G Network and Devices for different Regions , WE,Ceemea,Asia ,NA,LA etc.• Responsible for Incident Management of all severity tickets (Sev- 1, 2, 3) accordingly using HPSC Ticketing Tool.• P&G has around 19K Devices throughout these regions which includes all types of WAN Routers, Core Switches, WAN MPLS Links..• Providing 24*7 end to end Network Support for any kind of alerts and Device Outages. • Identify, resolve, and/or escalate network issues according to procedural documentation and training.

Network Incident Management & L1 Monitoring Using Different Vendor Tools.• Serve as a liaison between Field Team/NOC Team and client Staff/Internal Operation Staff to gather outage information and resolve & Update information in Trouble Tickets.• Responsible for Incident Management of all severity tickets (Sev-0, 1, 2, 3) accordingly using BMC Remedy (Version 7.1.00).• Responsible for Logging the call in the call logging tools & deploy it to the engineers & close the call on time.• Working as per SLA, so as to ensure 100% SLA compliance.• Responsible for handling Hourly/daily/Monthly Incident report/ Trouble Ticket report/ Critical/Major Outage Report/Ring Collapse Report.• Responsible for Communication All Level of Service that is being provided.• Appraise the Support Group of the progress of requests and update the progress on behalf of the concerned team.• Responsible for Handling eCRM tickets online/ Converting eCRM tickets (REMEDY TICKET) to remedy change/incident ticket in case of network issues.• Monitoring of network on NMS, EMS, OP Manager, WUG, MRTG, UT provided by different vendors.• Fault rectification of various faults due to fibre and equipment in network at L1 support. • Coordinate with field engineers and provide telephonic support for fault rectification.