Shubham Kale Email and Phone Number

• Managing and ensuring availability of Office365 services - MS Teams, Exchange Online (email, calendar, tasks), O365 Administration using Office365/MS Teams Admin Console and Windows PowerShell• Managing External and guest Access• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice and SIP Trunk Integration.• Perform migration of users from different telephony system to MS team telephony.• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, Voice Routes, PSTN Usage, and Voice Routing Policy. • Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, Workflows, Call routing methods.• Responsible for the day-to-day operations of the enterprise voice unified communications.• Knowledge of SIP, TCP, UDP, RTP, SRTP and RTCP Protocol.• Auto-Attendants and Call Queues Creation and Troubleshooting issues. • Setup and configuration of Common Area Phones (CAP) • Setup and configuration of Meeting room devices (MTR)• Monitoring and upgradation of MS teams devices as per the Microsoft recommendation. • Worked on SharePoint issues like access issue, data missing issues. • Worked on creation of change request, taking approval from TAB and CAB as Per ITIL Process.

• Working as O365 Support and Application Support engineer. • Good understanding and Work Experience as Microsoft Teams admin. • Enabling enterprise voice for users. • Resource account creation and license assignment. • Auto-Attendants and Call Queues Creation. • Appling policy for the end users through the admin Center and power shell. • Worked with Microsoft product group to fix bug in MS Teams application.• Monitoring of call quality dashboard report and responsible for team’s voice quality issue• Configure External access and Guest access.• Handling L1/L2 Support for Microsoft Teams issue to end user with effective solutions.• Troubleshooting experience with Teams Sign in issues, Calling issues and licensing issues.

• Managing and handling more than 50K+ users MS Teams and Skype for Business accounts. • Responsible for managing more than 1K teams Channel and groups• Troubleshooting of different Microsoft Teams issues.• Assigning Phone numbers and Enabling Dial pad. • User and Meeting migration from different operation modes to Teams only mode using PowerShell.• Retention and Archiving policy creation • Migrated More than 15K skype online users and scheduled meeting to teams only mode using Skype online Connector PowerShell Module.• Worked on Problem tickets to find the fix for the long-term persisting issues with the help of Microsoft

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