Currently working as an Infrastructure Support Engineer at Mphasis ltd.

system support engineer at Mphasis ltd (Client Site).Providing remote support to corporate users in India •Install and upgrade hardware and software components. Works on IT incidents / tickets on daily basis.• Develop and document technical processes• Provide technical solutions and troubleshooting services on need basis• Provide support to remote users• Offer on-site & off-site support to the users in India• Build, deploy and maintain new workstation and build machine environment for employees according to group standards.• Manage and maintain local IT infrastructure when required.• SCCM deployment, installation and troubleshooting• Ensuring security and upgrades are applied to desktops and laptops and kept up to date • Work closely on ITIL process of Incident, Change, Problem, Service Request and relatedactivities like spare and buffer stock management

worked in renault service center as a spare part manager .