Shubham Kumar Email & Phone Number

I am Shubham Kumar, pursuing my Bachelors Degree from Greater Noida Institute Of Technology.I am an extremely enthusiastic learner and can adapt to different environments easily. Also, I am a very hard working person and remain calm at extreme pressure situation.Looking forward to connect with you. Also you can connect with me at sskv415999@gmail.com

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  Technical Support Analyst

  Indus Towers Limited

  Nov 2021 - Present - Gurugram, Haryana, India

  • I am working as TOC operation engineer since 2021. I manage shift and prepare reports which are published hourly, daily, weekly and monthly. Some of the reports are:1) BCP Reports: it is published when there is bad weather in particular circle. It is published according the weather.2) Site down Status: Published every two hours.3) Mains Fail Trend Reports: Published in every 3 hours.4) Declared Hub Sites Down Report: Published twice a day5) Non Declared Hub Sites… Show more • I am working as TOC operation engineer since 2021. I manage shift and prepare reports which are published hourly, daily, weekly and monthly. Some of the reports are:1) BCP Reports: it is published when there is bad weather in particular circle. It is published according the weather.2) Site down Status: Published every two hours.3) Mains Fail Trend Reports: Published in every 3 hours.4) Declared Hub Sites Down Report: Published twice a day5) Non Declared Hub Sites Down Report. Beside this I manage the database like availability of complete details of Technicians or supervisors.Achievements And I have received 3 achievement cards for 100% compliance, BCP reports and escalation of fire and smoke. Received several green cards for shift operation and performance.Tools Used: A number of tools are there, some of them are :-1. UOC (Unified OSS Console):- It is a live portal through which my team monitor the live alarms running on the sites.2. C-Zentrix: It is the kind of software through which engineers call to escalate alarms and the take the proper RCA (Root Cause Analysis).3. Remedy: Here we generate TT (troubleshooting tickets) in case any software stops working.4. DSS portal: Through this we can download the alarms history for measuring the team’s performance. Show less