Situation: Amazon's Customer Anecdote Mining (CAM) solution needed revitalization to maintain its leadership position.Task: As a Program Manager Intern, I was tasked with spearheading CAM's strategic overhaul through benchmarking and feature enhancements.Action: Analyzed 1M+ customer feedbacks across 10+ marketplaces using SQL, AI, and NLP tools. Optimized 7 existing parameters, integrated 5 new features, introduced 8 novel feedback sources. Conducted competitive feature-parity assessments and SWOT analysis to identify best practices and prioritize a 3-year roadmap.Result: Established CAM as the premier anecdote mining solution across Amazon. Strategies propelled CAM to new heights, cementing its industry leadership and paving the way for future innovations.

Liaised with government agencies and key public service stakeholders, conducted field studies and data analysis.Formulated and submitted the solution to the problem statement - Traffic Congestion on the Arterial Roads of Pune, the 4th most congested city in the country.Worked on and consulted government agencies on one of the significant problems plaguing the city of Pune.