Shubham Gupta Email & Phone Number

Bengaluru Area, India

• Managing cross functional collaboration for smooth and timely delivery of requirements• Scoping several new vendors to increase functionality and improve data integrity. Also, evaluating and implementing new lead generation strategies in Salesforce to fuel the pipeline• Successfully transitioned offline teams to Salesforce case management• Developed, and deployed the entire, end-to-end Inside Sales process on Salesforce including user guides and best practices documentation

Bengaluru Area, India

• Managed the IPsoft Salesforce instance• Implemented major admin projects like role hierarchy, user management, sharing settings, Pipeline tracking, vendor reviews. Completed the SSO setup for Salesforce and other Sales Apps under my management• Managed the integrated Salesforce 3rd party Sales tools like HubSpot, Workday, SpringCM, Clarizen, DiscoverOrg, InsideView• Translate business requirements into architecture solutions that best leverage the Salesforce platform and products. Ran several POCs like, lightning Split opportunities, Account clean-up, Lead de-duplication etc.• Expertise in designing Workflows, Flows, Process Builder flows, Approval Processes, Email templates. Implementing Business logic using Apex classes, Triggers, Batch process and integration with other Sales tool

Hyderabad Area, India

• Managing daily customer operations and ensuring increased Customer engagement levels with every release• Conducted Monthly and Quarterly runs for the team to analyse opportunities for improvement related to both processes and skills• Ensuring efficient service integration with Salesforce, and helping clients make the most of the CRM with adjustments and customizations adhering to their business processes

Hyderabad Area, India

• Managing daily customer operations and ensuring increased Customer engagement levels with every release• Conducted Monthly and Quarterly runs for the team to analyse opportunities for improvement related to both processes and skills• Ensuring efficient service integration with Salesforce, and helping clients make the most of the CRM with adjustments and customizations adhering to their business processes

Hyderabad Area, India

I was part of the L3 network team for MSIT team in Microsoft. Apart from the regular upgrade exercises I was also responsible for handling L2 escalations and resolving P1 network outages.I was the responsible for all communications with the client and was handling the documentation aspect of the team. I designed and set various process and network documentation when part of the team.

Hyderabad Area, India

• Management and Troubleshooting of Global Network issues• Operational/Technical process documentation as per ITIL processes

B.Tech, Information Technology

Activities and Societies: Cricket, Debate,Completed my Engineering in Information Technology

12 Th, English, Physics, Chemistry, Maths, Computer Science

Activities and Societies: Swimming, Cricket, Volley Ball, Basket Ball, Drama club, Student body head for IT department.