Shubham Gupta Email & Phone Number

Bengaluru Area, India

• Managing cross functional collaboration for smooth and timely delivery of requirements
• Scoping several new vendors to increase functionality and improve data integrity. Also, evaluating and implementing new lead generation strategies in Salesforce to fuel the pipeline
• Successfully transitioned offline teams to Salesforce case management
• Developed, and deployed the entire, end-to-end Inside Sales process on Salesforce including user guides and best practices documentation

Bengaluru Area, India

• Managed the IPsoft Salesforce instance
• Implemented major admin projects like role hierarchy, user management, sharing settings, Pipeline tracking, vendor reviews. Completed the SSO setup for Salesforce and other Sales Apps under my management
• Managed the integrated Salesforce 3rd party Sales tools like HubSpot, Workday, SpringCM, Clarizen, DiscoverOrg, InsideView
• Translate business requirements into architecture solutions that best leverage the Salesforce platform and products. Ran several POCs like, lightning Split opportunities, Account clean-up, Lead de-duplication etc.
• Expertise in designing Workflows, Flows, Process Builder flows, Approval Processes, Email templates. Implementing Business logic using Apex classes, Triggers, Batch process and integration with other Sales tool

Hyderabad Area, India

• Managing daily customer operations and ensuring increased Customer engagement levels with every release
• Conducted Monthly and Quarterly runs for the team to analyse opportunities for improvement related to both processes and skills
• Ensuring efficient service integration with Salesforce, and helping clients make the most of the CRM with adjustments and customizations adhering to their business processes

Hyderabad Area, India

• Managing daily customer operations and ensuring increased Customer engagement levels with every release
• Conducted Monthly and Quarterly runs for the team to analyse opportunities for improvement related to both processes and skills
• Ensuring efficient service integration with Salesforce, and helping clients make the most of the CRM with adjustments and customizations adhering to their business processes

Hyderabad Area, India

I was part of the L3 network team for MSIT team in Microsoft. Apart from the regular upgrade exercises I was also responsible for handling L2 escalations and resolving P1 network outages.I was the responsible for all communications with the client and was handling the documentation aspect of the team. I designed and set various process and network.

Hyderabad Area, India

• Management and Troubleshooting of Global Network issues
• Operational/Technical process documentation as per ITIL processes

B.Tech, Information Technology

Activities and Societies: Cricket, Debate,Completed my Engineering in Information Technology

12 Th, English, Physics, Chemistry, Maths, Computer Science

Activities and Societies: Swimming, Cricket, Volley Ball, Basket Ball, Drama club, Student body head for IT department.