Shubham Chaudhari Email & Phone Number

Experienced Analyst at Deloitte (US Offices) | Customer Experience | Customer Data Platform | Data & Web AnalyticsWith a dynamic background in analytics and a passion for enhancing customer experiences, I bring over 3 years of expertise to my role as an Analyst at Deloitte's US offices. My focus spans Customer Experience, Customer Data Platform, Data Analytics, and Web Analytics.My proficiency extends to Google Analytics, where I constructed insightful dashboards to empower data-driven decision-making. The other tasks included:1. Configure Goals and E-commerce Tracking2. Customize Dashboards and Reports3. Event Tracking4. Custom Dimensions and MetricsAdditionally, I've worked on BlueConic CDP, unifying first-party data from diverse sources to create a comprehensive single customer view at the heart of business operations.In my organization, I specialized in leveraging the power of Medallia, a SaaS-based CX tool, to gather valuable customer feedback. This involved meticulously analyzing responses to pinpoint areas for improvement and boost overall business performance. I took charge of reporting essential metrics through intuitive dashboards, providing clients with a visual representation of key performance indicators.I take pride in my ability to guide clients through transforming their customer touchpoint experiences. By suggesting and implementing new features aligned with client requirements, I've played a pivotal role in enhancing overall customer satisfaction.Let's connect and explore how my analytical skills and industry experience can contribute to your business objectives.