Working on Project Plan to ensure the Implementations are completed on time meeting client expectations.Identify customer requirements and customize the solution to meet those needs.Work closely with different stakeholders like Product Development, Test Teams, Franchise teams, Configuration Teams to ensure customer needs are met while meeting internal objectives.Development of Process documents, Implementation guides which will help internal teams to manage the projects.Providing Process trainings to new joiners within the team.Managing the escalations calls, TRTs to assist the customers to get on resolution.Being an Subject Matter expert on various Implementation categories like Brand Flip, Processor Conversion, BIN and ICA migration assisted Team mates on their queries.

Assisting customers with their technical requirements, queries for onboarding them on Mastercard Platform and products.Guiding customer with complete Payment transaction queries regarding Authorization, Clearing and Settlement.Worked on network configuration with customer to get their connectivity setup with Mastercard System.Act as the central point of contact for external and internal stakeholders throughout the project implementation process.Effectively engage and interact with processors and issuers to define the scope, plan and discuss potential impacts relating to the project, and to determine the desired result of the customer.Implement Bin Transfers, Bin Transfer/Conversions, Portfolio Sales, Contactless, Securecode as well as consultative inquiries. Provide guidance to customers when completing all necessary processing implementation paperwork and online forms, such as Net Settlement, Institution Routing Table, Institution Definition File, Billing and Stand-In.Work with internal international partners to ensure Key paperwork is completed for projects to execute special customer requests, e.g., Stand-In for Debit.Establish and build relationships with TAMs, USPD and Account Managers to ensure customers receive the highest level of support during project implementations.Provided CIS Process Improvement Ideas to get the work done easily.

Played important role in development of EMV specification (NCMC) for RuPay Contact and Contactless Solution.Responsible for Designing, Development, Testing and Implementation of RuPay NFC HCE Tokenization Solution.Authorization, Clearing and Settlement Switch upgrade to support NFC HCE Tokenization Solution.Worked on creating BRD, SOP and Technical Specification document for EMV Contact and Contactless card solution.Worked collaboratively with several internal stakeholders, business units and vendors to for system setup of RuPay NFC HCE Tokenization Solution.Experience in working with Issuer Bank for their Host Testing to support RuPay Dual Interface Card Transactions as well as Tokenization Transactions.Developed EMV Specification for RuPay Tokenization Solution and Secure Element Specification .Working on Mobile Application APIs and cloud Server setup.Creating Project Plans and track day to day activities for project.

Worked for Client DTCC- Depository trust and Clearing Corporation.Proficient in Handling escalated calls and provide Level 1 Technical support to end users.Worked with end users based in USA, UK, Canada.Microsoft Outlook, Outlook Express Configuration and Troubleshooting.Installation of Windows and configuration.Installation of Network Printers and scanner,

Successfully completed the Insatallation and Commissioning of Synchronous Digital Hierarchy at RTTC BSNL centre.

Completed Three Certificates in Telecom under joint venture program of AICTE and BSNL.