Proficient in diagnosing and resolving technical and functional issues, ensuringminimal downtime and maximizing operational efficiency.Skilled in monitoring and maintaining critical systems, with a focus on incidentmanagement, root cause analysis and automations.Experienced in collaborating with cross-functional teams to implement proactive solutions and improve overall system reliability.Demonstrated ability to prioritize tasks effectively and deliver timely resolutions to meet SLAs.Having DevOps tools and practice exposure to enrich the support.Committed to continuous learning and staying updated with emerging technologies to enhance support capabilities and drive business success.