Shubham Singla Email & Phone Number

Melbourne, Vic, Au

Australia

Australia

Melbourne, Australia

Current full time job with electronics, home goods and furniture retail company, where I deliver excellent customer service: http://http://www.harveynorman.com.au/- Management of escalated issues face to face and over the phone - Use excellent English communication skills to resolve customer and supplier issues in real time- Use my IT and electronics skills to lead conversations with customers about best solutions - Provide feedback to Senior Management based on customer feedback positive and negative - Improving and managing Customer Experience by using my well developed problem solving skills- Planning and implementing after-sales services to follow up customer satisfaction- Ensure performance of goods and services, and modify and improve services provided - Assist with the implementation of key business strategies and coordinate store administration - Reporting Customer Service KPI's back to the business owners and stakeholders- Providing training, mentoring and customer service direction and feedback to new / existing team - Contact customers on a regular basis to ensure accurate WIP and delivery dates are maintained - Liaising with suppliers, service agents and customers to identify and respond to issues

Epping, Victoria, Australia

This role involves servicing the needs of buyers and sellers to effect successful sales of residential property. But able to provide general assistance to buyers and sellers of other parts of Victoria.With vast knowledge in real estate transactions, negotiations, and processes. Having been in the real estate industry for a year now, I have acquired sufficient and dependable knowledge in marketing properties.- Nurture the network of past and future clients through strong communication skills- Amassed strong following of clients- Communicate Closely with Clients to understand and identify properties that meet their criteria- Mediated between seller and buyer to negotiate property price- Follow up with clients after their transaction

Melbourne, Australia

Current full time job with electronics, home goods and furniture rental company, where I deliver excellent customer service: http://www.mrrental.com.au/?gclid=CNm8w_CH0c4CFYKWvAodwyYO8g&gclsrc=aw.ds- Developing and reviewing policies, programs and procedures concerning customer relations - Management of escalated issues face to face and over the phone - Use excellent English communication skills to resolve customer and supplier issues in real time- Use my IT and electronics skills to lead conversations with customers about best solutions - Provide feedback to Senior Management based on customer feedback positive and negative - Improving and managing Customer Experience by using my well developed problem solving skills- Planning and implementing after-sales services to follow up customer satisfaction- Ensure performance of goods and services, and modify and improve services provided - Assist with the implementation of key business strategies and coordinate store administration - Reporting Customer Service KPI's back to the business owners and stakeholders- Providing training, mentoring and customer service direction and feedback to new / existing team - Contact customers on a regular basis to ensure accurate WIP and delivery dates are maintained - Liaising with suppliers, service agents and customers to identify and respond to issues

Melbourne, Australia

Full time internship role with city based training and career counselling company. I did this role after I completed my tertiary studies, which allowed me to gain more industry hands-on experience working within a commercial office environment: www.careerinsight.com.au- Preparation of showbags and information packs for customers and special events- Constantly on the phone taking incoming phone calls each day- Promoting, discussing and recommending appropriate workshops, training to prospective clients- Wrote and prepared updated MS Excel reports to managers - Used my IT skills to help with troubleshooting of issues on internal and external user IT equipment- Used my IT skills to help trainers / workshop facilitators with setting up AV resources off site

Melbourne, Australia

Casual job I did during my studies within integrated security services, emergency and facilities management company: http://www.diamondprotection.com- Provided patrol and surveillance services on foot and in a vehicle- Provided first aid services within venues, facilities and events- Supported teams on large scale security campaigns- Examined doors and gates to determine that they are secure and investigate possible break-ins- Close monitoring CCTV systems and equipment- Prepared routine and standardised reports on a daily basis for management teams- Ensured the security of assets and personnel using training I received

Melbourne, Australia

Casual job I did during my studies within popular city club and venue: http://www.cqmelbourne.com.au- Used excellent maths skills to consistently ensure proper balancing and control of cash register- Frontline customer service and customer care of patrons within busy establishment- Ensured WHS / OHS laws and regulations properly adhered to at all times- Responsible for setting up & closing the bar, and as well as managing a staff of 6 -7 persons- Constant Client Relationship Management by providing consistently excellent customer service.

B.E., Electronics And Communications

Activities and Societies: Active Open Day Volunteer targeting university promotion for prospective students, Member of the International.

Diploma Of Management, Manage Budgets And Financial Plans, Managing People Performance, Manage Operational Plan, Ensure A S, Overall Distinctions

Advanced Diploma, Electronics Engineering

Advanced Diploma of Electronics Engineering

Agents Rep Certificate, Real Estate