Shubhankar Singh Email and Phone Number

Currently working in operation as well as client experience team, As a single point of contact handling queries related to pet health,food delivery etc.

Having a experience of 5+ years in customer experience, handling & support. Experience in business development of organization.

Co-ordinate with CRM, Sales and Medical team to ensure superior customer service.Ensure smooth functioning of all aspects of customer service post consultation to drive effective customer service by the organization.Ensure quality and efficient services to the clients post medical consultation.Provides timely response to other internal departments as and when requested.Ensure timely creation of MIS and reports (related to customer records) on daily/weekly/monthly basis.Co-ordinate with Billing department for timely collection and updation of customer details.Ensure robust documentation of all customer related documents.

Interact with clients through calls or mail for products and services.Keeping records of customer interactions, transactions, comments, and complaints.Ensure timely creation of MIS and reports (related to customer records) on daily/weekly/monthly basis.Ensure robust documentation of all customer related documents.Ensure smooth functioning of all aspects of customer service post sales to drive effective customer service.