Shubhankar Chowdhury Email & Phone Number

Bengaluru, Ka, In

Dehradun, Uttarakhand, India

Mumbai, Maharashtra, India

*Leading efforts in terms of sustaining and growing E-commerce business in the entire west Zone.*Responsible for client experience including setting up the right benchmark in client servicing.*Developing and driving service strategy for E-commerce clients that includes meeting service level expectations of D2C's, Aggregators and other SME businesses.*Closely working with Business heads, National heads and product heads in planning operations, customer support,team building, compitition analysis,Target settings and way forwards.*Responsible for loss prevention and incremental revenue on Monthly basis.*Setting up weekly, monthly deployment of Targets for business and driving team to achieve it.

Gurugram, Haryana, India

*Handling a high volume of inbound calls&E-mails pertaining to the client's requirements and queries.*Work in areas to resolve business problems, improve operations and provide exceptional Customer exp.*Collaborated with internal teams to improve outputs to meet client's/Business requirements*Rate analysis, Delay analysis.

Chandigarh Area, India