Dealer Track Portal Management: Orchestrated management of Dealer track's crucial platform, optimizing financial processes and strengthening partnerships with financial institutions across Canada, resulting in a 25% reduction in processing time for loan and lease applications.Strategic Data Product Delivery: Collaborated with a 20-member engineering team to deliver a strategic data product for Canadian financial institutions, achieving a 30% reduction in time-to-market.Optimized Solutions for Higher Deal Flow: Enhanced solutions with leading financial institutions (FIs) and OEM partners, resulting in increased deal flow and market penetration.Revenue Achievement: Designed features aligning with both dealer and lender needs, successfully meeting revenue targets exceeding $1.5 million.Go-to-Market Plans: Crafted and implemented comprehensive go-to-market strategies tailored for Financial Institutions (FIs) in pivotal provinces. Leveraged historical data insights and brand strategy to ensure seamless market entry and robust adoption, effectively driving execution.People Management: Provided leadership to a team of 5, setting goals and targets to align with organizational objectives and personal development plans.Flagging Legal Compliance and Risks: Implemented processes to identify and mitigate legal compliance and risks within product development cycles.Process Streamlining: Collaborated with the operations team to streamline enhancement request intakes and Statement of Work completion, increasing efficiency.Customer Advocacy: Advocated for customers within the delivery team, driving a customer-centric approach and improving feedback collection by 35%.Cross-Functional Collaboration: Forged strong partnerships with analysts, architects, developers, testers, and other experts, facilitating the execution of product roadmaps and release plans, resulting in a 20% increase in collaborative partnerships.

During my time at Seneca College, I immersed myself in advanced coursework focused on statistical analysis, predictive modelling, and data visualization. Leveraging cutting-edge tools and techniques, I honed my skills in extracting actionable insights from complex datasets, enabling organizations to make informed strategic decisions.As a top performer in my class, I tackled challenging projects and excelled in hands-on assignments that simulated real-world scenarios. From analyzing market trends to optimizing operational processes, I demonstrated a keen ability to translate data into tangible business outcomes.Outside of the classroom, I sought out opportunities to apply my knowledge in practical settings, participating in internships, hackathons, and industry events. These experiences not only reinforced my academic learning but also provided valuable insights into the diverse applications of business analytics across different industries.Driven by a relentless pursuit of excellence and a passion for innovation, I'm eager to leverage my expertise to drive business success and create positive change. Whether it's optimizing marketing strategies, enhancing customer experiences, or improving operational efficiency, I'm committed to leveraging data-driven insights to drive measurable results.I'm currently seeking new opportunities to apply my skills and expertise in a dynamic and forward-thinking organization. Let's connect and explore how we can collaborate to unlock the full potential of data-driven decision-making.Feel free to adjust any parts to better reflect your personal experiences and aspirations!

AI & NLP Integration: Collaborated with data science and machine learning teams to develop predictive models using AI and NLP, enhancing product intelligence.Product Roadmap Ownership: Owned the product roadmap, managed workflow, and maintained the product backlog for chatbots and other in-house products (LQS, LMS, TMS, Surbo chat).Client Solutions & Integration: Built end-to-end solutions for clients, operationalizing processes for product scalability and improving customer experience through seamless integration with CMS, payment gateways, and delivery partners.Cross-Functional Team Leadership: Managed cross-functional teams (business, technology, research, UI/UX) to prioritize and plan the roadmap for major product releases, including the Surbo chatbot and other related products.Agile Development Management: Developed user stories and acceptance criteria for Agile development teams (Python & PHP), ensuring timely delivery of high-quality, defect-free products.Performance Monitoring & Optimization: Monitored key performance metrics to assess product performance and identify opportunities for optimization.Sprint Cycle Management: Prioritized and managed sprint cycles as the Agile Product Owner, ensuring alignment with business and organizational goals.Customer Relationship Management: Served as the primary point of contact for customers, maintaining a customer-centric attitude to ensure effective use of product solutions and high customer satisfaction.

Developed Cloud-Based SaaS Product: Led the design and development of a cloud-based SaaS solution for healthcare and pharma sectors, streamlining CRM, Salesforce, and order management processes.Drove Product Adoption: Successfully achieved adoption by over 7,000 users across 8 countries through targeted client training and robust IT support development.Stakeholder Engagement: Served as the primary point of contact for stakeholders, managing agreement meetings and ensuring strong customer engagement, including direct interaction with the Global IT Director.Business Process Consultation: Collaborated with country heads and sales teams to analyze business processes, identify key value drivers, and define requirements, ensuring alignment with business goals.Process Automation & Optimization: Automated critical business workflows, achieving a 35% reduction in execution time, a 25% increase in orders, and a $2.5 million increase in quarterly revenue.Product Roadmap & Documentation: Defined the product roadmap and implementation strategy, developed SOPs, customized workflows, and user journeys, and prepared detailed functional documentation, RTMs, and use cases.Client Support & Troubleshooting: Enhanced customer satisfaction by investigating and resolving product issues, ensuring high levels of client support and satisfaction.

Responsibility included Business Intelligence, Governance, GTIS Strategy, Project & Portfolio ManagementAssisting in the analysis and definition of business requirements for bug fixes, enhancements and analysing any process changes raised by the stakeholders.Technologies managed including: Time Recording Systems and Recharge Technology and SQL serverBuild the bank activities including: GTIS Strategy and objectives, Delivery of Internal Projects