Shubho Chatterjee, Ph.D, P. E. Email and Phone Number
Shubho Chatterjee, Ph.D, P. E. work email
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Shubho Chatterjee, Ph.D, P. E. personal email
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Growth driven Digital Transformation, Strategy, Operations, & Technology Executive & change agent delivering sustainable growth, operating margin, & shareholder value. A visionary servant leader, strategic thinker, and craftsman of user-centric, high performance transformational solutions yielding multi-billion $ revenues. Adept in P&L management, turnarounds, risk management, Governance, & M&A. Experienced in start-up fund raising. An articulate & effective communicator & influencer, proven in demanding environments. Diverse experiences in Luxury Retail, Manufacturing, HealthCare, Consulting, & Telecom as COO, CIO, VP. Ph.D in Engineering. WEBSITE: https://ShubhoChatterjee.com/I have served in leadership roles in world-class global companies such as Tiffany and Company, Quest Diagnostics, Bell Laboratories, and Blue Cross. I have spanned multiple competencies: Strategy; Technology, Innovation, R&D; Operations, ERP implementations, Support, and Outsourcing; Customer Experience and Engagement. I have built high-performing organizations from ground-up and continue to mentor, coach, and develop the workforce and future leaders.Key Career Highlights:Achieved $200M digital and business transformation, slashed corporate incidents 43% yearly, operations budget 40%, and realized a Claims platform processing 26 million annual claims.Drove Demand Management, inventory optimization, and supply chain selection and implementation yielding a 4% YOY Sales growth, while achieving a $10M yearly manufacturing cost savings with 95%+ product yield. Led development of e-Commerce service achieving $1B diagnostic testing revenues with 55% monthly order increase. Managed Operations and Systems integration of a $450M public acquisition with a $65M synergistic cost reduction. Grew hospital business $7M annually by co-marketing technology services; saved $1.5M at-risk business.Implemented a Board approved $6.6 Million strategic transformation. Reduced infrastructure costs 33% via Cloud solutions and 25% operations cost via automation. Specialties: Start-up fund raising, Business Development, Digital Transformation, Change Management, Risk Management, Corporate Digital Strategy, Board Interactions, Shared Services, Customer Intelligence & Journey, Customer Engagement, Quality Management, Operational Excellence, Enterprise Analytics, Lean, Global Service Delivery, Outsourcing, M&A, RPA, SAP, Manufacturing, Supply Chain, Product Management, User Centered Design. Enterprise Architecture, Chief Information Officer, Chief Technology Officer, Vice President.
Empirical Consulting Solutions
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Partner, Digital Transformation And Supply ChainEmpirical Consulting Solutions Jan 2023 - PresentNarberth, Pa, UsEmpirical Consulting Solutions (www.thinkempirical.com) is a management consulting firm dedicated towards transforming and growing our clients. We diligently collaborate with our clients to understand their problems, opportunities, and strengths, create an implementable plan for their needs, and actively engage with them on implementing the plan. Our experienced senior level consultants provide guidance and know-how across multiple functional areas including digital transformation, supply chain, operations, sales and, sales operations, marketing, HR, finance, distribution, change management and more.
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Adjunct ProfessorRider University School Of Business Jan 2023 - PresentAdjunct Professor in Design Thinking and Innovation in the Dept of Information Systems and Supply Chain Management.
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Global Executive And AdvisorMckinsey & Company, E&Y And Others Feb 2019 - PresentProvide Advisory services to McKinsey, E&Y, and others, in Strategy, Digital Transformation, Technology, Operations, Service Optimization, and Customer Excellence.• Advise on realizing emerging Healthcare models: Value based payment, Telehealth, Direct-to-Consumer. • Provide business and technical guidance towards developing Health insurance Payment Integrity services.• Guide towards developing AI/machine learning based population health data service platforms.
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Adjunct ProfessorRutgers Business School Jan 2021 - PresentNewark, Nj, UsAdjunct Professor in Supply Chain Management at Rutgers Business School MBA program. Course Title: Supply Chain Digital Transformation -
Chief Operating Officer, North AmericaWorxpertise Group 2021 - 2023Gurugram, Haryana, InEnabled companies globally transform with digital products, services, and solutions. Accountable for market development, solution offers, client management, technology, operations, services, and P&L. Achieved 50%+ YOY revenue growth. -
Business Transformation HeadIndependence Blue Cross Jun 2015 - Jan 2019Philadelphia, Pa, UsAccountable for, and achieved, a Corporate $200MM+ 2017-2018 Digital and Business Transformation target including Sales Acquisition, Procurement, Operations, Billing, and Customer Support. Also accountable for e-Business, Sales Systems Support, and Corporate Incident Management. Accomplishments include:•Developed and implemented enterprise-wide Transformation Strategy with the customer at the center. Customer journeys, customer interactions, technology, talent, data intelligence, and process effectiveness all threaded holistically.•Implemented mobile customer engagement and service platform resulting in 14% call volume reduction. •Raised Member Touchpoint Measurement scores to 1st quartile among all Blue Plans nationwide. •Realized an enterprise Claims processing platform for 26MM annual claims and reduced claims inventory 70%.•Reduced Operating budget 40% via waste reduction, automation, Machine Learning, & Lean Six Sigma.•Reduced corporate incidents 43% via root-cause analysis and 360 degree design-to-service feedback linkage.•Re-engineered front-end process with 50%+ cycle time reduction. -
Vice President, Quality ManagementTiffany & Co. Apr 2011 - Oct 2014New York, New York, UsAccountable for global Quality Management of gemstones, raw materials, vendor finished goods and components, and internally manufactured products ($750M/yr). Transformed Quality from inspection-based to a Strategy, Analytics, and Risk-based entity. Conceived, developed, and implemented a 3-year strategic plan and guided stakeholders through cultural and structural changes. Embedded Customer Experience and Intelligence Centric Quality as a Brand Differentiator to support Revenue, Operating Margin Growth, and Sustainability. Improved manufacturing yields 5-10%. Accomplishments include:•Drove Demand Management and Inventory Optimization yielding a $16M (4%) YOY Sales growth. Led oversight of new global Supply Chain system implementation.•Created the state-of-the-art Quality facility at the Tiffany Switzerland Watch Company, $100MM 3-year revenue target.•Achieved $10M yearly Manufacturing cost savings, 95%+ yield, and 100% Risk reduction from synthetic stones -
Chief Information OfficerMiami Jewish Health Systems 2008 - 2010Miami, Florida, UsTransformed Miami Jewish Health Systems - a 700 Bed Hospital, LTAC, Geriatric, Rehab, Pain and Biofeedback, and Assisted and Residential Living Center - into a technology-leading Healthcare services provider. Fully Accountable for Business Growth, Strategic Planning and Execution, Cost Reduction, Enterprise Security, Architecture and IT Metrics, Applications and Infrastructure Support, Web Services, IT compliance, Quality and System Standardization. Reduced operating costs by 30%+ with cloud-based HR and Enterprise Medical Records solutions. Accomplishments include:•Completed a Board Approved 3-year Technology Strategy Plan with $6.6M Technology initiatives.•Implemented wireless digital fee-for-service for residents generating $0.5M annually.•Reduced costs 33% via Cloud solutions; eliminated 7 full-time equivalents with automation. •Saved 23% in digital content management solution and 40% in wireless network pricing and deployment costs. -
Chief Information OfficerIks Health 2007 - 2009Dallas, UsResponsible for all aspects of Information Technology initiatives for the company and its customers in the US and India. Accountable for Technology Strategy, New Product/Service Development and Delivery, Security, Infrastructure Management, Strategic Partnerships, Development and Management of a Technology Center of Excellence, and Management of US and India staff. Accomplishments include:•Grew business greater than 200% via business technology and outsourced solution offers.•Reduced client operating costs $1.2M by business process automation and back-office IT outsourcing.•Implemented Global business continuity service infrastructure with 99.9% service uptime and 33% cost savings.•Spearheaded set-up of Software Delivery and Operations Center in India and ISO9000/27001 certifications. -
Director, E-BusinessQuest Diagnostics 2001 - 2007Secaucus, Nj, UsRecruited to drive market-based e-Business product/service vision and tactical strategies. Implemented web Technology e-Business generating $1 billion revenue in 2002-2003. Partnered with sales team to analyze market dynamics, segmentation and product positioning. Lead process management and defined business procurement/maintenance strategies. Conceived and directed new product launches, overseeing full product lifecycle with IT and Professional Services teams. Created product training programs for sales and technology specialists. Drove multiple Six Sigma quality management projects for connectivity process and product improvement leading to platform for 100% electronic service ordering. Supervised large matrixed staff. Green Belt trained. Accomplishments include:•Achieved a $20M+ e-Commerce electronic medical services initiative for six market segments. Service delivered $1B (20%) of all diagnostic testing revenues increasing monthly orders 55%. Launched e-prescription management system.•Built a Technical Sales Specialist organization for selling the e-Commerce medical services.•Managed Operations and Systems integration of a $450M public acquisition company with a $65M cost reduction. Consolidated intra-company specimen processing from 8 to 2 business units.•Grew regional hospital business $7M annually by co-marketing technology services; saved $1.5M at-risk business.•Launched and successfully managed Six Sigma projects to reduce solutions deployment time 50%+. -
DirectorLotus Management Feb 2000 - Jul 2001UsDirected development of ASP software service platform for business process outsourcing in telecommunications and manufacturing verticals including marketing, sales, product development and operations. Defined business strategies and oversaw product marketing and customer relationship management. Supervised 40-member staff in US and India. -
Prog Mgr, Member Of Technical StaffBell Laboratories, Lucent Technologies 1996 - 2000Espoo, Southern Finland, Fi
Shubho Chatterjee, Ph.D, P. E. Skills
Shubho Chatterjee, Ph.D, P. E. Education Details
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Virginia TechIndustrial Engineering And Operations Research -
Southern Illinois University, CarbondaleMaterials Science And Engineering
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Lamar UniversityIndustrial Engineering
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Jadavpur UniversityMechanical Engineering
Frequently Asked Questions about Shubho Chatterjee, Ph.D, P. E.
What company does Shubho Chatterjee, Ph.D, P. E. work for?
Shubho Chatterjee, Ph.D, P. E. works for Empirical Consulting Solutions
What is Shubho Chatterjee, Ph.D, P. E.'s role at the current company?
Shubho Chatterjee, Ph.D, P. E.'s current role is COO, CIO, Partner| Transformer. Change Agent, Technology Evangelist, Digital Leader, Turnaround, Growth, Performance, Customer Care| Healthcare, Luxury, Manufacturing, Technology, Supply Chain|.
What is Shubho Chatterjee, Ph.D, P. E.'s email address?
Shubho Chatterjee, Ph.D, P. E.'s email address is sh****@****ise.com
What schools did Shubho Chatterjee, Ph.D, P. E. attend?
Shubho Chatterjee, Ph.D, P. E. attended Virginia Tech, Southern Illinois University, Carbondale, Lamar University, Jadavpur University.
What skills is Shubho Chatterjee, Ph.D, P. E. known for?
Shubho Chatterjee, Ph.D, P. E. has skills like Change Management, Strategic Partnerships, Mergers And Acquisitions, Integration, Business Strategy, It Strategy, Crm, Quality Management, Business Development, Service Delivery, Start Ups, It Infrastructure Management.
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