Shubho Chatterjee, Ph.D, P. E. Email & Phone Number

Narberth, Pa, Us

Empirical Consulting Solutions (www.thinkempirical.com) is a management consulting firm dedicated towards transforming and growing our clients. We diligently collaborate with our clients to understand their problems, opportunities, and strengths, create an implementable plan for their needs, and actively engage with them on implementing the plan. Our experienced senior level consultants provide guidance and know-how across multiple functional areas including digital transformation, supply chain, operations, sales and, sales operations, marketing, HR, finance, distribution, change management and more.

Adjunct Professor in Design Thinking and Innovation in the Dept of Information Systems and Supply Chain Management.

Provide Advisory services to McKinsey, E&Y, and others, in Strategy, Digital Transformation, Technology, Operations, Service Optimization, and Customer Excellence.• Advise on realizing emerging Healthcare models: Value based payment, Telehealth, Direct-to-Consumer. • Provide business and technical guidance towards developing Health insurance Payment Integrity services.• Guide towards developing AI/machine learning based population health data service platforms.

Newark, Nj, Us

Adjunct Professor in Supply Chain Management at Rutgers Business School MBA program. Course Title: Supply Chain Digital Transformation

Gurugram, Haryana, In

Enabled companies globally transform with digital products, services, and solutions. Accountable for market development, solution offers, client management, technology, operations, services, and P&L. Achieved 50%+ YOY revenue growth.

Philadelphia, Pa, Us

Accountable for, and achieved, a Corporate $200MM+ 2017-2018 Digital and Business Transformation target including Sales Acquisition, Procurement, Operations, Billing, and Customer Support. Also accountable for e-Business, Sales Systems Support, and Corporate Incident Management. Accomplishments include:•Developed and implemented enterprise-wide Transformation Strategy with the customer at the center. Customer journeys, customer interactions, technology, talent, data intelligence, and process effectiveness all threaded holistically.•Implemented mobile customer engagement and service platform resulting in 14% call volume reduction. •Raised Member Touchpoint Measurement scores to 1st quartile among all Blue Plans nationwide. •Realized an enterprise Claims processing platform for 26MM annual claims and reduced claims inventory 70%.•Reduced Operating budget 40% via waste reduction, automation, Machine Learning, & Lean Six Sigma.•Reduced corporate incidents 43% via root-cause analysis and 360 degree design-to-service feedback linkage.•Re-engineered front-end process with 50%+ cycle time reduction.

New York, New York, Us

Accountable for global Quality Management of gemstones, raw materials, vendor finished goods and components, and internally manufactured products ($750M/yr). Transformed Quality from inspection-based to a Strategy, Analytics, and Risk-based entity. Conceived, developed, and implemented a 3-year strategic plan and guided stakeholders through cultural and structural changes. Embedded Customer Experience and Intelligence Centric Quality as a Brand Differentiator to support Revenue, Operating Margin Growth, and Sustainability. Improved manufacturing yields 5-10%. Accomplishments include:•Drove Demand Management and Inventory Optimization yielding a $16M (4%) YOY Sales growth. Led oversight of new global Supply Chain system implementation.•Created the state-of-the-art Quality facility at the Tiffany Switzerland Watch Company, $100MM 3-year revenue target.•Achieved $10M yearly Manufacturing cost savings, 95%+ yield, and 100% Risk reduction from synthetic stones

Miami, Florida, Us

Transformed Miami Jewish Health Systems - a 700 Bed Hospital, LTAC, Geriatric, Rehab, Pain and Biofeedback, and Assisted and Residential Living Center - into a technology-leading Healthcare services provider. Fully Accountable for Business Growth, Strategic Planning and Execution, Cost Reduction, Enterprise Security, Architecture and IT Metrics, Applications and Infrastructure Support, Web Services, IT compliance, Quality and System Standardization. Reduced operating costs by 30%+ with cloud-based HR and Enterprise Medical Records solutions. Accomplishments include:•Completed a Board Approved 3-year Technology Strategy Plan with $6.6M Technology initiatives.•Implemented wireless digital fee-for-service for residents generating $0.5M annually.•Reduced costs 33% via Cloud solutions; eliminated 7 full-time equivalents with automation. •Saved 23% in digital content management solution and 40% in wireless network pricing and deployment costs.

Dallas, Us

Responsible for all aspects of Information Technology initiatives for the company and its customers in the US and India. Accountable for Technology Strategy, New Product/Service Development and Delivery, Security, Infrastructure Management, Strategic Partnerships, Development and Management of a Technology Center of Excellence, and Management of US and India staff. Accomplishments include:•Grew business greater than 200% via business technology and outsourced solution offers.•Reduced client operating costs $1.2M by business process automation and back-office IT outsourcing.•Implemented Global business continuity service infrastructure with 99.9% service uptime and 33% cost savings.•Spearheaded set-up of Software Delivery and Operations Center in India and ISO9000/27001 certifications.

Secaucus, Nj, Us

Recruited to drive market-based e-Business product/service vision and tactical strategies. Implemented web Technology e-Business generating $1 billion revenue in 2002-2003. Partnered with sales team to analyze market dynamics, segmentation and product positioning. Lead process management and defined business procurement/maintenance strategies. Conceived and directed new product launches, overseeing full product lifecycle with IT and Professional Services teams. Created product training programs for sales and technology specialists. Drove multiple Six Sigma quality management projects for connectivity process and product improvement leading to platform for 100% electronic service ordering. Supervised large matrixed staff. Green Belt trained. Accomplishments include:•Achieved a $20M+ e-Commerce electronic medical services initiative for six market segments. Service delivered $1B (20%) of all diagnostic testing revenues increasing monthly orders 55%. Launched e-prescription management system.•Built a Technical Sales Specialist organization for selling the e-Commerce medical services.•Managed Operations and Systems integration of a $450M public acquisition company with a $65M cost reduction. Consolidated intra-company specimen processing from 8 to 2 business units.•Grew regional hospital business $7M annually by co-marketing technology services; saved $1.5M at-risk business.•Launched and successfully managed Six Sigma projects to reduce solutions deployment time 50%+.

Us

Directed development of ASP software service platform for business process outsourcing in telecommunications and manufacturing verticals including marketing, sales, product development and operations. Defined business strategies and oversaw product marketing and customer relationship management. Supervised 40-member staff in US and India.

Espoo, Southern Finland, Fi

Ph.D, Industrial Engineering And Operations Research

Master Of Science (M.S.), Materials Science And Engineering

Master Of Science, Industrial Engineering

Bachelor Of Mechanical Engineering, Mechanical Engineering