Shubhojit Bhattacharya Email and Phone Number
With 14 + years of distinguished & enriching experience at Tata Consultancy Services (TCS), I currently play the role of an IT Service Delivery Manager for one of UK's largest home improvement retailers under managed services portfolio. My role involves driving overall IT service delivery for the non production/test environment stack & managing a diverse portfolio of cross-functional teams across India, ensuring seamless IT operations aligned with strategic business objectives. 5+ years of customer-facing experience at client locations helped me hone my skills in understanding client requirements & delivering results successfully through strategic planning & execution. In my tenure in TCS till date, I have played varied roles including being a trainee Java developer, Production Support Analyst, Production Support Team Lead, Portfolio Lead, IT environment manager & IT Service Delivery Manager.As an IT Service Delivery Manager, I manage E2E service delivery operations, emphasizing efficiency & client satisfaction. My expertise spans ITIL Service Strategy & Operations, where I implement best practices to optimize IT service management & support business goals. As an IT Service Delivery Manager, I ensure to manage all the fundamentals of ITIL process including Service Level Management (SLAs & KPIs),Service Governance, Incident Management, Request management, Problem Management, Change Management, Release Management, Escalation Management, Service Continuity Management, Knowledge Management & Transition Management under my portfolio.In my current capacity, I play a dual role as an IT Service Delivery Manager & IT Environment Manager overseeing non-production/test portfolios. This involves ensuring robust IT environments for development and testing activities, crucial for maintaining operational stability & accelerating project timelines. I lead & manage a core automation team dedicated to implement cutting-edge solutions (using AI) for continuous service improvements, enabling significant time & cost savings for the business. I also manage ad-hoc projects E2E to help stabilize the non production IT systems & perform environment conflict analysis.Strong leadership skills essential for guiding cross-functional teams and collaborating effectively with stakeholders at all levels.12+ years of excellent contextual knowledge on UK/Europe retail operations across home improvement & FMCG supply chain operations. Excellent communication skills bridging the gap between technical teams & key stakeholders to drive alignment & successful service delivery outcomes.
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Service Delivery ManagerTata Consultancy ServicesKolkata, Wb, In -
Service Delivery Manager - Associate ConsultantTata Consultancy Services Sep 2021 - PresentKolkata, West Bengal, India•I currently play the role of an IT Service Delivery Manager for one of UK's largest home improvement retailers under managed services portfolio. •My role involves driving the overall IT service delivery for the non production/test environment stack & managing a diverse portfolio of cross-functional teams across India, ensuring seamless IT operations aligned with strategic business objectives. •I manage end-to-end service delivery operations, emphasizing efficiency and client satisfaction. My expertise spans ITIL Service Strategy & Operations, where I implement best practices to optimize IT service management and support business goals. •As an IT Service Delivery Manager, I ensure to manage all the fundamentals of ITIL process including Service Level Management (SLAs & KPIs),Service Governance, Incident Management, Request (Service Catalogue ) management, Problem Management, Change Management, Release Management, Escalation Management, Service Continuity Management, Knowledge Management & participate in Transition Management under my portfolio. •I lead and manage a core automation team dedicated to implement cutting-edge solutions (using AI) for continuous service improvements, enabling significant time and cost savings for the business. •I also manage ad-hoc projects E2E to help stabilize the non production IT systems and perform environment conflict analysis.•Ensure participation in weekly/monthly IT Service Governance reporting for non production system & environment portfolio to senior TCS & customer stakeholders. Regular reporting on SLA/KPI metrics with customer stakeholders.•Experienced IT professional overseeing patching activities across 500+ servers, including Unix, Linux, and Windows systems, involving thorough analysis & approval, ensuring minimum downtime to enhance application performance.
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Integration Production & Non Production Service Portfolio LeadTata Consultancy Services Apr 2018 - Sep 2021Southampton, England, United Kingdom•Managed application production support operations onsite at customer location, specializing in integration technologies utilizing IBM tools in a 24x7 production support environment.•Oversaw both production and non-production integration portfolios, ensuring seamless operation and adherence to SLAs.•Acted as the Single Point of Contact (SPOC) for larger customer groups, including platform teams, testing teams, and other stakeholders, ensuring effective communication and collaboration.•Led a team of support analysts, providing direction, mentoring, and fostering a culture of continuous improvement and operational excellence.•Implemented proactive measures to enhance system stability, optimize performance, and minimize downtime.•Successfully handled customer escalations, resolved issues promptly, and maintained strong client relationships to ensure customer satisfaction.
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Technical Integration Lead | Application Production Support ManagerTata Consultancy Services Jul 2017 - Apr 2018Kolkata, West Bengal, India•Provided leadership and direction to a team of support analysts, fostering a collaborative and efficient work environment.•Implemented proactive measures to enhance system stability, reduce downtime, and optimize performance.•Acted as a key liaison between technical teams, stakeholders, and management to ensure alignment with business goals.•Successfully handled customer escalations and maintained strong client relationships, ensuring high levels of satisfaction.•Collaborated with cross-functional teams to execute deployments and system upgrades, minimizing risks and disruptions.
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Technical Integration Lead - Assistant ConsultantTata Consultancy Services Jun 2016 - Jul 2017Southampton, England, United Kingdom•Played the role of production Application Support Manager & Lead , managed application production support operations onsite at Southampton, United Kingdom, for one of the UK's largest home improvement retailers, specializing in integration technologies such as IBM Integration Broker, IBM MQ, Axway File Transfer, and PL/SQL.•Led critical deployments as part of larger program cutovers, ensuring seamless transitions and minimal disruption to business operations.•Ensured adherence to SLA compliance and achieving KPI targets.•Played a pivotal role in meeting Incident and Service Request SLAs, driving operational efficiency and continuous improvement initiatives.
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Application Production Support Team - Technical LeadTata Consultancy Services Nov 2014 - Jun 2016Kolkata, West Bengal, India•Led a team specializing in integration technologies including IBM Integration Broker, IBM MQ, Axway File Transfer, and PL/SQL for one of the UK's largest home improvement retailers, onsite at client location.•Managed and resolved critical production application issues, providing Level 3 support for code fixes within the integration space, ensuring adherence to SLA compliance and meeting KPIs.•Played a crucial role in meeting Incident and Service Request SLAs, demonstrating a commitment to operational excellence and continuous improvement in a 24x7 operational environment..•Led and mentored a diverse team across an offshore-onshore delivery model, fostering collaboration and enhancing team performance to deliver exceptional service and support.
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Retail Functional And Support Analyst - It AnalystTata Consultancy Services Nov 2013 - Nov 2014Southampton, England, United Kingdom•Managed integration technologies including IBM Integration Broker, IBM MQ, Axway File Transfer, and PL/SQL for one of the UK's largest home improvement retailers, onsite at client location.•Held pivotal roles in fixing production application issues and providing Level 3 support for code fixes within the integration space, ensuring adherence to SLA compliance and meeting KPIs.•Skillfully managed customer escalations, maintaining high customer satisfaction levels and resolving issues promptly in a 24x7 operational environment.•Led customer-facing engagements, fostering strong relationships and effectively communicating technical solutions to stakeholders.•Played a key role as a Production Support Integration Lead during the IBM Integration Broker to IBM Integration Bus (WMB) migration project, ensuring seamless transition and operational continuity.
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Production Support AnalystTata Consultancy Services Apr 2012 - Oct 2013Kolkata, West Bengal, India•Provided critical support in integration technologies such as IBM Integration Broker, IBM MQ, Axway File Transfer, and PL/SQL for one of the UK's largest home improvement retailers.•Acted as a key resource for resolving production application issues and performing Level 3 support for code fixes within the integration space, ensuring minimal downtime and adherence to SLA commitments.•Consistently achieved KPIs and SLA compliance targets, reflecting a commitment to delivering high-quality service and operational excellence.
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Application Support DeveloperTata Consultancy Services Jul 2010 - Mar 2012Kolkata, West Bengal, India•Developed and maintained robust applications using Java and PL/SQL for a prominent domestic customer in the banking and financial sector.•Responsible for end-to-end feature development, from requirements gathering to implementation, testing, and deployment.•Proactively addressed production issues, ensuring timely bug fixes and providing ongoing support to maintain application stability.•Collaborated closely with stakeholders to understand business requirements and translate them into technical solutions that met client needs and regulatory standards.•Contributed to continuous improvement initiatives, optimizing application performance and enhancing user experience.
Shubhojit Bhattacharya Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Shubhojit Bhattacharya
What company does Shubhojit Bhattacharya work for?
Shubhojit Bhattacharya works for Tata Consultancy Services
What is Shubhojit Bhattacharya's role at the current company?
Shubhojit Bhattacharya's current role is Service Delivery Manager.
What schools did Shubhojit Bhattacharya attend?
Shubhojit Bhattacharya attended West Bengal University Of Technology, Kolkata.
Who are Shubhojit Bhattacharya's colleagues?
Shubhojit Bhattacharya's colleagues are Ashwini Thorat, Debjyoti Saha, Vandrangi Saiteja, Prashant Dhage, Dhiraj Gupta, Amandeep Singh Saini, Arvind Singh.
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