Shubhonita Chatterjee Email & Phone Number

A seasoned professional with over two decades in the Service Industry. My profile is enriched with diverse experience in various BPO processes and verticals in the ITeS industry. I have handled senior managerial assignments in Operations and L&D with proven success in driving both top and bottom line performances.I have been able to demonstrate business acumen to devise strategies and deliver success in business and projects. I have also successfully led teams to achieve their assigned business goals as well as personal goals. In my last role, in addition to managing New Hire and Operations training, I have standardised training policies and procedures, reengineered existing processes, and conducted internal audits as per ERM (Risk) standards.Currently, I am part of a leading global provider of specialised Primary Source Verification solutions, assisting clients in mitigating potential risk caused by fraudulent documents. In addition to my role in operations, I have also been crucial to the ISO certification process for the organisation.

Listed skills include Bpo, Performance Management, Team Management, Vendor Management, and 25 others.