Shubham Srivastav Email & Phone Number

As a Desktop Support Engineer with a Bachelor of Arts degree, I have over four years of experience in providing IT support and system administration for various clients and projects. I am confident in my ability to contribute effectively and help achieve organizational goals.In my previous role at Krish Apps Lab Technologies, I supported software development projects for clients such as Alexion, Liqui box, McDowell, HPE, and others. I honed my skills in remote support, networking, and system administration, meeting Response SLA and Actual SLA for IT requests. I have expertise in Windows operating systems, cloud-based systems, and endpoint management tools, such as SCCM, Jamf, and Intune. I also hold certifications in CompTIA A+, MCSE 2019, and I am pursuing the O365 Administrator certification. I am well-versed in ITIL foundation principles and have a solid understanding of Active Directory, LDAP, and various O365 administration portals. I am skilled in onboarding and offboarding processes in different domains and have experience with mobile device management tools, virtualization technologies, and cloud platforms such as AWS and Azure. I am committed to maintaining high standards and delivering quality service to clients and stakeholders.

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  Deendayal Upadhyay Gorakhpur University

  Bachelor Of Arts - Ba