Dmitry Shubin Email & Phone Number

Dubai

Currently planning and finalising diverse projects across Commonwealth of Independent States.Execute thorough audit encompassing mystery shopping activities, leading to collection of comprehensive data and subsequent production of detailed reports. Conduct face-to-face interviews with key managers to gather crucial insights and obtain inclusive understanding of the perspectives and expertise. Assess team players' performance, providing detailed evaluations and recommending targeted development strategies to foster the growth and effectiveness. • Optimised financial performance by steering deep analysis of key financial reports, identifying potential areas for improvement and offering actionable recommendations for necessary adjustments.• Played an integral role in driving positive change and contributed to overall success and growth.• Attained executive summary outlining revenue maximization strategies and cost management initiatives.

St Petersburg City, Russia

My key responsibilities during this job role include:I directed all strategic and tactical business planning initiatives to confirm long-term growth and success whilst implementing Operational role for three hotels in St. Petersburg. I managed all operational units, including Sales & Marketing/Revenue teams, to increase revenue growth and profitability. Moreover, I supervised all aspects of sales process from lead generation to closure across all business segments. I improved and maintained service levels, improving overall organisational efficiency. I conceptualised and delivered effective operating and quality standards. I revamped the organisational structure to streamline and delineate necessary functions, bolstering efficiency and cost savings. Led and managed response to Covid-19 pandemic, executing new ways of working and continuous improvement policies to maintain high level of performance.• Increased all commercial activities and generated revenue by developing and implementing commercial excellence concept.• Enhanced employee productivity and company profitability by creating KPI metrics and promoting culture of high performance and continuous improvement.• Enhanced revenue/employee ratio up to 30% by service strategies to support growing workflow.• Saved company over USD 5M in costs by communicating and drafting contracts with business partners, clients and vendors.• Promoted employee morale and productivity by devising and introducing internal reward program that augmented employee retention up to 20%.• Upsurged up to 35% profitability within first six months of employment by providing effective operating and quality standards.

St Petersburg City, Russia

In this job term in the office, I revitalised sales strategies in response to local competition and reduced industry rates, leading to up to 30% increase in revenue and market share. I organised the optimisation of hotel's revenue generation process and launched successful cost control system, resulting in substantial financial gains and progressive growth. Moreover, I exhibited profound commitment to staff development and wellbeing by devising and initiating ongoing care program, motivating team and exceeding performance expectations. I ensured seamless audit procedures by coordinating with auditors and preparing facilities to support successful audits, achieving consistently high scores and commendations.• Enhanced exceptional guest experience by planning and executing rigorous training programs that exceeded front and back of house standards, resulting in 100% satisfaction rate.• Increased up to 30% revenue and market share by revamping sales strategies in response to local competition, leading to decreased industry rates.• Achieved up to 20% surge in overall guest satisfaction ratings by spearheaded development and implementation of improved quality standards.• Accelerated team performance by performing thorough reviews and conducting data analysis on key performance indicators, leading to up to 40% increase in productivity and output.

St Petersburg City, Russia

Key achievements:Opening of 6 extensively functioning F&B outlets within the 5-star propertyOrganizing and running a high scale Grand Opening with 1500 prominent participantsPrompt response to economic crisis of 2008-2009Responsibilities:- pre-opening and opening of 2 restaurants, pub and coffee shop within hotel structure- management of 6 F&B outlets in 324 room 5-star hotel- development of new concepts- P&L management- budgeting and forecasting- product development- management of the entire property in the absence of GM

St Petersburg City, Russia

Key achievements:Conversion of local Russian company acquired by international investment fund into modernorganisation corresponding to the global standardsExpansion the chain to Moscow and the regions (Ekaterinburg, Nijnii Novgorod)

Montreux, Vaud, Switzerland

Post Graduate Diploma In Hotel Management, Hotel/Motel Administration/Management

Diploma In Hospitality Management, Hospitality Administration/Management

Degree In Economics And Marketing, Department Of Economics