Shubon Miah Email & Phone Number

Fraud Investigation Specialist with 3+ years of experience in financial crime investigation and fraud risk detection. Demonstrating proficiency in CIFAS, process improvement, and team leadership achieving significant reductions in scam incidents. Committed to safeguarding customer trust and enhancing fraud prevention strategies through analytical and proactive measuresStarling Bank Ltd - Southampton Fraud Investigation Specialist (2021 - Present):Conducted in-depth investigations to detect fraudulent activities Implemented preventive measures to safeguard individuals from fraud Utilisation of fraud avoidance systems to protect customers from scams. Analyzed complex data patterns to identify fraudulent activities, developing robust preventive strategies that enhanced customer protection measures.Jehangir Ltd - Southampton Team Leader (2015 - 2021):Provided leadership and resolved customer complaints efficiently Mentored and supervised colleagues, ensuring high team performance Maintained effective communication with customers via various channelsGerman Automotive Coding Ltd - Southampton, Hampshire Finance Management (2018-2019):Managed end-to-end finance processes and improved accounting procedures. Effectively communicated results to management and colleagues.Skills:Governance, Risk and ComplianceFinancial Crime Investigating Accountancy and Financial Reporting Business Finance KnowledgeFraud Risk Detection and Analysis KYC/KYB processesTeam LeadershipCIFASSIRASuspicious Activity Reports (SAR) Customer Support/Relations Client/Stakeholder Relationship BuildingProcess Improvement Operational Excellence Outbound and Inbound Calling Effective CommunicationCertifications:ICA Advanced Certificate in Governance, Risk and ComplianceSouthampton Solent University, Institute of Chartered Accountants - Southampton Bachelor's Degree: Accountancy and Finance:Developed skills in business and personal taxation, international financial reporting, and strategic performance management. Pursuing accreditation with the Institute of Chartered Accountants in England and WalesRichard Taunton Sixth Form College - Southampton Level 3 Extended Diploma: Information and Technology:Upper Shirley High School - Southampton 12 GCSEsAccredited Diploma in CPD Accredited Fraud Management and AML