Shuchi Kumar Email and Phone Number
Shuchi Kumar work email
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Shuchi Kumar personal email
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Throughout my 10+ years of experience in finance, operations, and client management, I have always been most energized when collaborating and building strategic relationships with clients. After graduating with an MBA from DePaul’s Kellstadt School of Business, I transitioned my career to Customer Success while bringing in my expertise in onboarding, implementation, and change management. My finance background has provided me an analytical backbone to how I approach problems, and my passion has led me to cultivate successful client relationships throughout my career. Overall, I believe my empathy and positive attitude have been key to my success.I look forward to connecting with you here on LinkedIn or you can email me at shuchik1@gmail.com.
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Senior Customer Success ManagerBlack Box Intelligence™Chicago, Il, Us
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Senior Customer Success Manager, EnterprisePowerreviews, A 1Worldsync Company May 2022 - PresentChicago, Il, Us*PowerReviews was acquired by 1WorldSync in August of 2023*Manage and cultivate a book of top Enterprise clients with a total Annual Contract Value (ACV) of $2.5M, achieving 145% of Q4 2023 retention target and 104% of the 2023 annual target and tracking 100%+ retention in 2024 YTD. -
Customer Success Manager, EnterprisePowerreviews, A 1Worldsync Company Apr 2021 - May 2022Chicago, Il, Us
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Customer Success ManagerSpark Hire, Inc. Jun 2020 - Mar 2021Northbrook, Il, Us-Manage book of business of 200+ clients; Lead QBRs, track utilization through Salesforce and ChurnZero, and strategically engage to drive client retention and product upsells-Improve client engagement through custom use case training, case study development, and marketing collaboration-Collaborate with onboarding, support, and product teams to test new product enhancements and to escalate client issues -
Client Success ManagerRewards Network Jan 2020 - Jun 2020Chicago, Illinois, Us-Manage book of business of over 250 clients and support the customer’s full life cycle, including onboarding, QBRs, retention, and upsells-Train customers to leverage marketing and finance tools to grow their business, contributing to decreased churn-Collaborate with sales and product teams to enhance the customer experience through contract delivery, implementation, and product utilization -
Finance ManagerKetchum Aug 2014 - Jun 2019New York City, New York, Us-Relationship manager and finance business partner; managed internal and external client portfolios in the Technology, Transportation, Wellness, and Food Industry verticals.-Provided strategic counsel to SVP levels+ on assessing client financial health by developing new metrics and visual reporting to assess client growth.-Implemented and coordinated new software launches for internal teams; facilitated onboarding, training, and user adoption. -Promoted three levels in less than five years (Analyst, Senior Analyst, Manager) -
Client Onboarding AssociateBank Of America Merrill Lynch Nov 2012 - Aug 2014Charlotte, Nc, UsFutures & Options and OTC Clearing Client Integration-Directed the onboarding process for enterprise-level clients while managing a cross-functional internal team; Advised clients on existing technicalities & growth opportunities of the trading platform. -
Senior Financial AnalystHillshire Brands Feb 2012 - Nov 2012Chicago, Il, UsSupply Chain Finance-Managed the commodity hedging process, partnering with the broker & auditing firms and plant managers to ensure all budget targets and plant efficiency goals were met. -
Procurement AnalystHillshire Brands Aug 2010 - Feb 2012Chicago, Il, UsProcurement- Ingredients Division-Developed automated processes & reporting of pre-existing manual functions, resulting in the elimination of the procurement analyst role.
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Intern, Talent Human Capital ServicesSears Holdings Corporation May 2009 - Aug 2009Chicago, Il, Us -
Intern, Performance Management - Organizational BehaviorHillshire Brands May 2008 - Aug 2008Chicago, Il, Us
Shuchi Kumar Skills
Shuchi Kumar Education Details
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Depaul Driehaus College Of BusinessConcentrations: Leadership & Change Management And Entrepreneurship -
University Of Wisconsin-MadisonDouble Major: Economics & International Studies - International Political Economy
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Stevenson High SchoolHigh School
Frequently Asked Questions about Shuchi Kumar
What company does Shuchi Kumar work for?
Shuchi Kumar works for Black Box Intelligence™
What is Shuchi Kumar's role at the current company?
Shuchi Kumar's current role is Senior Customer Success Manager.
What is Shuchi Kumar's email address?
Shuchi Kumar's email address is sh****@****ail.com
What schools did Shuchi Kumar attend?
Shuchi Kumar attended Depaul Driehaus College Of Business, University Of Wisconsin-Madison, Stevenson High School.
What skills is Shuchi Kumar known for?
Shuchi Kumar has skills like Sap, Management, Analysis, Project Management, Supply Chain Management, Performance Management, Manage Client Relationships, Planning Budgeting And Forecasting, Microsoft Office, Sungard Gmi, Budgets, Crm.
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