Austin Shuffield, Edd, Mba

Austin Shuffield, Edd, Mba Email and Phone Number

Coordinator, Customer Expereince Compliance @ American Airlines
Plano, TX, US
Austin Shuffield, Edd, Mba's Location
Plano, Texas, United States, United States
About Austin Shuffield, Edd, Mba

With over eight years of experience in developing and leading learning experiences across multiple industries and age groups, I pivoted from public education in 2024. I now serve as a Customer Care Training Instructor with American Airlines, where I am able to merge my dual passions: training and aviation. I have earned both a doctorate and master of education in leadership, a master of business administration, and executive leadership certifications. These experiences have equipped me with a deep knowledge base and a unique skillset.If you have questions about transition or about the industry, please reach out!

Austin Shuffield, Edd, Mba's Current Company Details
American Airlines

American Airlines

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Coordinator, Customer Expereince Compliance
Plano, TX, US
Website:
aa.com
Employees:
56677
Austin Shuffield, Edd, Mba Work Experience Details
  • American Airlines
    Coordinator, Customer Expereince Compliance
    American Airlines
    Plano, Tx, Us
  • American Airlines
    Instructor, Customer Care Training
    American Airlines Mar 2024 - Present
    Dallas-Fort Worth Metroplex
    Facilitate American Airlines’ Customer Care training programs. Connect with airport and corporate leadership to develop, engage, and guide learners. Create a welcoming learning atmosphere focused on continuous improvement. Utilize various learning methodologies (SAM, ADDIE, Agile) to develop and deliver learning solutions and Training initiatives.
  • Sumler Consulting Solutions
    Educational Consultant
    Sumler Consulting Solutions Nov 2023 - Present
    Dallas-Fort Worth Metroplex
    Collaborate with Campuses and Districts to develop and implement strategies aimed at addressing socio-economic achievement gaps and cultural disparities within their systems. Design and conduct training programs focusing on Relationship Guided Advocacy, Culturally Responsive Teaching, and Culturally Sustaining Pedagogies for educators, administrators, and staff. Offer personalized consulting services to identify biases within instruction and curriculum, providing pragmatic… Show more Collaborate with Campuses and Districts to develop and implement strategies aimed at addressing socio-economic achievement gaps and cultural disparities within their systems. Design and conduct training programs focusing on Relationship Guided Advocacy, Culturally Responsive Teaching, and Culturally Sustaining Pedagogies for educators, administrators, and staff. Offer personalized consulting services to identify biases within instruction and curriculum, providing pragmatic and ethical solutions to create inclusive and high-performing learning environments. Stay updated with the latest educational trends, conduct research, and analyze data to enhance strategies and approaches, ensuring their relevance and effectiveness. Work closely with the team of veteran educators at Sumler Consulting Solutions to leverage collective expertise and create innovative solutions tailored to each institution's needs. Show less
  • Garland Independent School District
    Representative, District Educational Improvement Council (Deic)
    Garland Independent School District Aug 2023 - Mar 2024
    Garland, Texas, United States
    Serving in an advisory capacity to the Superintendent and School Board by:reviewing student achievement dataapproving the district's staff development calendarhearing requests for campus/district waivers following state guidelineshearing updates on programs and other items of educational interest
  • Garland Independent School District
    Learning Specialist
    Garland Independent School District Aug 2017 - Mar 2024
    Sachse, Texas
    Developed diverse instructional strategies, materials, and technology to enhance learning.Led and developed teams of teachers in campus initiatives, data collection, and campus/community presentation. Demonstrated experience in customer service, data analysis, and recruiting for Magnet programs.Led cross-functional team of educators to increased learning retention from previous years. Leveraged communication skills to lead positive results for all stakeholders.… Show more Developed diverse instructional strategies, materials, and technology to enhance learning.Led and developed teams of teachers in campus initiatives, data collection, and campus/community presentation. Demonstrated experience in customer service, data analysis, and recruiting for Magnet programs.Led cross-functional team of educators to increased learning retention from previous years. Leveraged communication skills to lead positive results for all stakeholders. Demonstrated proficiency in instructional best practices for both in-person and online learning and training.Assisted in the management and development of complex projects, including the district-wide magnet rollout. Utilized data as a driver of decision-making to ensure focused progress. Show less
  • Garland Independent School District
    Doctoral Intern: Superintendent
    Garland Independent School District May 2021 - Aug 2021
    Garland, Texas, United States
    160-hour competency-based internship required for certification as a Texas Superintendent. Certificate held.Promote integrity, ethics, and professional development in concert with the Chief Leadership officer. Assist in the development of a shared vision with stakeholders, empowering innovation and diversity.Evaluate, develop, and support staff effectively.Understand the broader context of the school district by asking questions, reviewing past board meetings… Show more 160-hour competency-based internship required for certification as a Texas Superintendent. Certificate held.Promote integrity, ethics, and professional development in concert with the Chief Leadership officer. Assist in the development of a shared vision with stakeholders, empowering innovation and diversity.Evaluate, develop, and support staff effectively.Understand the broader context of the school district by asking questions, reviewing past board meetings, and participating in the interview process for Assistant principals. Collaborate, communicate effectively, and establish partnerships. Show less
  • American Airlines
    Educator, Cr Smith Museum
    American Airlines May 2023 - Jul 2023
    Dallas-Fort Worth Metroplex
    Assisted with the creation, delivery, and debrief of aviation and science themed activities for children and teens between the ages of 8 and 16 years of age within a 501c3 Not-for-Profit organization. Assisted the Director of Education & Volunteer Programs and Coordinator of STEM Education Impact with determining program supplies and equipment, facilitating workshops and activities, assisting speakers and special guests with their workshops, ensuring safety during behind-the-scenes tour… Show more Assisted with the creation, delivery, and debrief of aviation and science themed activities for children and teens between the ages of 8 and 16 years of age within a 501c3 Not-for-Profit organization. Assisted the Director of Education & Volunteer Programs and Coordinator of STEM Education Impact with determining program supplies and equipment, facilitating workshops and activities, assisting speakers and special guests with their workshops, ensuring safety during behind-the-scenes tour on and off Museum campus, and assisting with set up and cleanup of all activities.Ensured adherence to the camp’s Code of Conduct.Responsible for assisting the Coordinator of STEM impact in guaranteeing proper safety protocols and procedures are implemented and followed with fidelity. Show less
  • Garland Independent School District
    Master’S Intern: Principal
    Garland Independent School District Aug 2017 - May 2018
    Sachse, Texas, United States
    160-hour competency-based internship required for certification as a Texas Principal. Certificate held.Analyze curriculum to ensure content alignment and meet diverse student needs.Treat faculty and staff as valuable resources and invest in their development and support, establishing clear goals and expectations for all staff members.Reflect on practice and continually strive for improvement.Collaborate with district staff to adapt policies and meet student and… Show more 160-hour competency-based internship required for certification as a Texas Principal. Certificate held.Analyze curriculum to ensure content alignment and meet diverse student needs.Treat faculty and staff as valuable resources and invest in their development and support, establishing clear goals and expectations for all staff members.Reflect on practice and continually strive for improvement.Collaborate with district staff to adapt policies and meet student and staff needs. Show less
  • Ector County Isd
    Specialist, Social Studies
    Ector County Isd Aug 2016 - Jun 2017
    Odessa, Texas
    Complete all duties associated with teaching while pursuing a Masters Degree full time. Utilize technology applications and platforms for instructional purposes.Leverage effective communication, organizational, and interpersonal skills with the ability to support students with technology-related issues and create a conducive learning environment.Academically support students that are in the process of learning the English language, with a 100% increase in language… Show more Complete all duties associated with teaching while pursuing a Masters Degree full time. Utilize technology applications and platforms for instructional purposes.Leverage effective communication, organizational, and interpersonal skills with the ability to support students with technology-related issues and create a conducive learning environment.Academically support students that are in the process of learning the English language, with a 100% increase in language acquisition. Strong classroom management and organization abilities, creating a conducive learning environment and managing student behavior in accordance with school policies. Show less
  • Buc-Ee'S, Ltd.
    Coordinator, Retail & Customer Experience
    Buc-Ee'S, Ltd. Mar 2015 - Mar 2016
    Temple, Texas, United States
    Opened Buc-ee’s #35 in Temple, TX in my last year of my Undergraduate studies. Tasked with the development of existing staff and new hires by coaching and routinely training teams on merchandising concepts and policies, ensuring a skilled workforceOversaw execution of all merchandising standards, streamlining the flow of merchandise from storage to the sales floor promptlyIncreased sales exponentially by evaluating merchandise performance and implementing plans to… Show more Opened Buc-ee’s #35 in Temple, TX in my last year of my Undergraduate studies. Tasked with the development of existing staff and new hires by coaching and routinely training teams on merchandising concepts and policies, ensuring a skilled workforceOversaw execution of all merchandising standards, streamlining the flow of merchandise from storage to the sales floor promptlyIncreased sales exponentially by evaluating merchandise performance and implementing plans to achieve targeted sales objectivesServed as liaison between staff and management, relaying all expectations and overseeing the successful implementation of merchandising plans established by management Show less
  • Santikos Entertainment
    Specialist, Customer Expereince
    Santikos Entertainment Aug 2009 - Aug 2013
    San Antonio, Texas Metropolitan Area
    Ensure customer satisfaction through service and excellence. Promoted to Team Lead based on recognition of leadership potential.

Austin Shuffield, Edd, Mba Education Details

Frequently Asked Questions about Austin Shuffield, Edd, Mba

What company does Austin Shuffield, Edd, Mba work for?

Austin Shuffield, Edd, Mba works for American Airlines

What is Austin Shuffield, Edd, Mba's role at the current company?

Austin Shuffield, Edd, Mba's current role is Coordinator, Customer Expereince Compliance.

What schools did Austin Shuffield, Edd, Mba attend?

Austin Shuffield, Edd, Mba attended Quantic School Of Business And Technology, University Of North Texas, University Of Mary Hardin-Baylor, University Of Mary Hardin-Baylor.

Who are Austin Shuffield, Edd, Mba's colleagues?

Austin Shuffield, Edd, Mba's colleagues are Erica Shadowen, Chaunte Watts, Tracy Hardin, Steven Cowles, Kelly Merrifield, Regina Gonzalez, Marco Antonio Schenone Sifuentes.

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