• Analyzed the impacts of a data automation tool on Salesforce sales using data of 1.2M records with 130 features.• Employed Propensity score matching, Welch's t-test, and Z-score proportion test to resolve imbalanced sample sizes and reduce the bias, improving the testing accuracy by 10%.• Conducted exploratory data analysis and developed classification models to uncover impacts on key metrics, including deal size, time to close, and average order value (AOV).• Provided resource allocation strategies to enhance customer engagement and optimize marketing efforts.

Served as a researcher in the development of machine learning models for anomaly detection• Streamlined the model training process by feature engineering and preprocessing on 10,000+ data in Python.• Delivered 2 literature reviews on applications of machine learning models, presenting to 30+ senior scholars.• Conducted a survey on cross-cultural collaboration involving over 1000 scholars, analyzed the findings and provided informed recommendations for policy adjustments to enhance cultural inclusivity and effectiveness.

Executed data-driven initiatives to enhance school engagement for a district encompassing 77,000+ K-12 students• Led a team in evaluating a student support program for at-risk dropout students and established key indicators to assess student performance. Uncovered program effectiveness and presented findings to stakeholders through 4 BI reports, influencing decision-making regarding the program’s continuation.• Developed predictive models in Python and conducted simulation analyses in Excel to forecast program trends. Collaborated with cross-functional teams to drive implementable recommendations for program improvements. • Aggregated data from a 77K+ student database using SQL and ETL processes, boosting project efficiency by 25%.

• Received 95% satisfied feedbacks from customers by providing high-quality service.• Assigned proper tasks to staff to serve almost 80 customers efficiently during busy hours.• Developed effective communication skills, as well as working under pressure.