Managing the following departments - Dialer Administration, Database, Management Information Systems (MIS) for fulfilling clients and operations requirements. Not to forget TCPA/FTC compliance was also on my shoulders for predictive calling and DNC compliance. In Transcriptions area we had a small team which progressed to x6 the size within a year. We were transcribing calls for quality purpose. Within 2 years we were able to obtain over 45% of our client’s business which was entirely a… Show more Managing the following departments - Dialer Administration, Database, Management Information Systems (MIS) for fulfilling clients and operations requirements. Not to forget TCPA/FTC compliance was also on my shoulders for predictive calling and DNC compliance. In Transcriptions area we had a small team which progressed to x6 the size within a year. We were transcribing calls for quality purpose. Within 2 years we were able to obtain over 45% of our client’s business which was entirely a team effort and outcome of quality services. In my opinion in offshore the best formula in a healthy and prosperous business is Clear Communication + Quality = $$$ for everyone. Show less