Mohamed Sukri Email & Phone Number

Colombo, Western Province, Sri Lanka

Sri Lanka

• Collaborate with cross-functional teams to design and deploy diverse IT systems, including hardware, software, networks, and servers.• Configure, monitor, and maintain system components to ensure high availability, reliability, and performance.• Assist in the planning and execution of system upgrades, migrations, and capacity expansions.• Develop and maintain technical documentation, including system configurations, processes, and procedures.• Stay current with industry trends, emerging technologies, and best practices to recommend innovative solutions.• Conducting yearly software AMC assessments and facilitating payment processing upon completion.• Strategizing the scheduling of maintenance for POS machines and server hardware/software, liaising with third-party providers for seamless coordination.Overseeing and Enhancing the Following Domains:1. Management of ERP Systems2. Optimizing Supply Chain Management Processes3. Improving Supermarket Inventory Management4. Executing Warehouse Product Distribution Pick List via Android Mobile Devices5. Enhancing Asset Software Functionality6. Advancing Hotel Management Software Capabilities7. Streamlining the Annual Inventory Count Variance Update Process8. Strengthening Live Sale and Inventory Monitoring Software Oversight, Testing, and Performance9. Enhancing Monitoring and Functionality of the Product Ordering System [Angular]10. Addressing Troubleshooting for Over 120 POS Machines []11. Enhancing, Testing, and Deploying POS Software Updates12. Managing and Maintaining a Robust Fleet of 20+ Production Servers

Sri Lanka

• Manage substantial data volumes by extracting, cleaning, manipulating, analyzing, and visualizing data to steer organizational decisions.• Retrieve data from structured warehouses and synthesize it for real-time operational insights for teams.• Construct models, produce reports, and dynamic visual interfaces to deliver key insights to upper and middle management.• Spearhead data-centric initiatives to pinpoint development needs, boosting operations, efficiency, cost-effectiveness, and profitability.• Execute complex SQL queries to extract, manipulate, and scrutinize diverse data sources.• Collaborate with stakeholders, translating requirements into efficient SQL queries and data models.• Conduct thorough data analysis to identify trends, customer behaviors, and actionable insights.• Craft customized data visualization dashboards and reports catering to metrics and KPIs.

Dehiwela

Provided technical expertise on all aspects of the project including requirements gathering, analysis & design, implementation & deployment, testing & validation, and post-go-live support & maintenance.

Sri Lanka

• Managed and provided support for various versions of MSSQL databases and performed ERP system administrator responsibilities.• Lead a team in executing a comprehensive enterprise-level SQL database migration from MS SQL Server 2008 and 2008R2 to 2012.• Established and managed job creation and scheduling through Database Maintenance Plans.• Conducted tasks such as Database Shrink, backups, and restores within the MSSQL server environment.• Designed and implemented backup and recovery procedures for MS-SQL Servers, including scheduling.• Utilized Performance Monitor, SQL Server Profiler, and Dynamic Management Views to monitor and optimize database performance.

Sri Lanka

User Support: Provide prompt and courteous technical assistance to end-users via various channels such as phone, email, and ticketing systems. Issue Resolution: Diagnose and troubleshoot hardware, software, network, and system problems, ensuring timely resolution and minimal disruption to user workflow. Ticket Management: Efficiently manage and prioritize incoming support tickets, ensuring accurate documentation of issues, resolutions, and user interactions. Remote Assistance: Utilize remote support tools to assist users with technical issues, guiding them through problem-solving steps and remote system access. Hardware/Software Setup: Assist with the setup, installation, and configuration of hardware devices, software applications, and user accounts. Password Resets: Handle password reset requests, account unlocking, and access-related inquiries while adhering to security protocols. Knowledge Base: Contribute to the creation and maintenance of a comprehensive knowledge base, providing self-help resources for users. User Training: Deliver basic training to users on software usage, system best practices, and cybersecurity awareness to enhance user capabilities and security awareness. Process Improvement: Document, develop, and contribute to ongoing IT process improvement.

• Foster and uphold a positive and welcoming work atmosphere for cashier team members.• Interact with customers to promptly resolve any concerns or issues they may encounter.• Function as the main liaison for customer service associates, offering guidance and support.• Skillfully operate registers and execute essential checkout procedures.• Produce consistent and precise POS reports from each register, ensuring reliability.• Thoroughly reconcile cash register during the closing, guaranteeing accurate matching of money to reports and secure storage.• Provide assistance to cashiers for tasks such as price checks as needed.• Maintain a hygienic work environment by periodically cleaning and wiping down registers during downtime.

Mcitp, Database Administration

SQL

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Diploma In Information Technology

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Grade 6 to GCE A/L