Shukooh Saebnoori Email & Phone Number

Ottawa, Ontario, Canada

Enabling Telecommunications and Financial Services enterprise clients to maximise the value of their customer relationships through compliant and personalised communications on an intuitive platform.

Ottawa, Ontario, Canada

Discovering customers' needs, then following up with the right solutions, guiding and advising customers, and helping set up their new products

Canada

- Investigated internal losses across all 13 stores in Canada, identifying and resolving cases worth $437k in 2022, producing the highest case value on record in a single year in the Region with a 44% increase VLY- Collected over $150k in voluntary restitution payments in 2022, and over $120k in the first five months of 2023 (Nordstrom closed its operations in Canada after that)- Influenced company-wide shrink-impacting savings of approximately $2m per annum through identifying losses caused due to technology and processing loopholes and collaborating to propose solutions- Trained Asset Protection associates across all store locations in Canada on internal investigations and interviewing, building confidence, trust and collaboration opportunities with store teams- Recognised in 2021 for representing the Nordstrom Value “We Extend Ourselves”

Ottawa, Canada Area

- Recruited, lead and performance managed a team of up to 25 talented Service Experience Representatives, developing 6 Customer Service “All Stars” and supporting 11 into promoted roles- Managed Customer Service at the store, facilitating curbside and in-store order pick-up, gift-wrapping services, express alterations and returns with high customer satisfaction scores- Promoted “The Nordy Club” loyalty program to employees and customers in order to meet enrolment goals, increase usage of benefits and grow event participation- On-boarded all store new hires with point-of-sale and relationship-based-selling training, and continued facilitating store-team education on any changes to the software- Drove fulfilment of Direct-to-Customer orders, consistently exceeding a 98% record-setting fulfilment rate through store team education and inventory accuracy improvement- Managed all technology within the store to maintain functionality of all service and selling tools, trouble-shoot glitches and escalate service requests as needed- Launched Nordstrom.ca in Ottawa through store-team education, troubleshooting and escalation of website glitches, identifying and resolving customer concerns and escalating fraudulent activities- Supervised store cash room and daily opening and closing activities to ensure smooth operations- 2020 Canada Anniversary Order Fulfilment Cup Winner- 2019 Canada Holiday Season “Here to Win” Department Manager Winner- 2019 Canada Support Department Manager Anniversary Cup Winner- 5-time winner of the Support Department Manager Cash-Call Award at store-level

Ottawa, Canada Area

- In addition to leading the Service Experience team, I also developed a Personal Styling team, leading the store team with customer service and volume- Created content for store social media accounts in partnership with the Regional Marketing team- Onboarded store new hires with Selling Basics and Advanced Selling training- Grew the Personal Styling team from 1 to 5 successful Stylists, justifying separating this department to have a dedicated leader- Developed a Go-to-Team of aspiring stylists

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

- Managed the Women’s and Home Fragrances counter, ensuring a clean and visually appealing display- Exceeded personal and counter selling goals, and was the highest selling team member in the fragrance aisle during the first year of business- Received multiple customer service appreciation notes from happy customers

Ottawa, Canada Area

- Developed relationship-based selling skills in the newly opened store in Ottawa, which served me well in meeting volume goals and teaching those skills to new-hires in subsequent leadership roles

Kuwait

- Lead a team of 21 administrators and support associates in 5 locations in 2 countries (Kuwait and Oman)- Created professional workspaces for 150+ associates and business partners in both countries through regular office renovation and relocation projects whilst reducing all business expenses- Managed compliance with internal and external regulations through liaising with all local authorities

Kuwait

Kuwait

Kuwait

Kuwait

Kuwait

Kuwait

Kuwait

Bahrain

Kuwait

Kuwait

Bristol, United Kingdom

Bristol, United Kingdom

Bachelor Of Science (Bsc), Business Administration, Second Class Honours First Division

International Foundation Diploma, Humanities, Distinction