Shian is a professional property management company providing a range of property services such as Inventories, Inspections and other digital and business consulting services for Estate Agents, Landlords, Tenants and Small business owners.

Media planning and booking or developing marketing collateral.Managing monthly media budget and raising jobs and bookings simultaneously.Supporting our clients directly, on the phone or by email and dazzling them with excellent service and efficiency.Keeping all account admin up to date including billing and invoicing.Conducting thorough quality checks on a range of documents including print and online advertisements.Managing the admin of media contracts for our clients, including updating logins and credentials, and assisting with basic technical queries.

• Process all incoming and outgoing requests for our client’s customers effectively and in a timely manner.• ensuring the customer is contacted through the relevant channel.• Perform a range of processing and support activities to facilitate effective customer service in line with regulatory requirements, all procedures, and standards. • Processing of valuations, calculation of income, bank statements, Customer Identification, and application updates.• Take ownership of all customer enquiries in line with processes.• Act upon customer feedback and identify trends and opportunities to improve the customer experience.• Escalating improvement suggestions via the appropriate channel• Plan and prioritise work, ensure deadlines and targets are met, check own work and that of others as required for accuracy and completeness.• Develop skills and keep up to date with how to manage customers mortgage applications and processes, use own capabilities and improve the services provided• Take personal responsibility to develop own performance to deliver the values and goals of the business

mental health training for parents, teachers and students at sensitive age. Delivering training and awareness about mental health and basics about mental illnesses.Recruit and train volunteer especially young adults and ages 16-21help conduct focus groups and spread awareness within the education system

In charge of cabin on all aircraft's, managing crew members, ensuring safety and service implementation.Ensuring the airline policies and procedures are being implemented by all involved parties.Following up on cabin crew performance, evaluating, guiding and training on board.Ensure excellence of service delivering to customers, as an airline and management representative.

Facilitate safety and emergency procedures training for new entrant and recurrent cabin crew on specific aircraft types.Developing and delivering safety training and course materials accredited by the airline and the local and International Civil Aviation Authority using the Instructional process to meet learning objectives and learners' needs.

Business class flight attendant, serving business class passengers only, insuring VIP`s and CIP's comfort, happiness and satisfaction, as per company policies and procedures.

Service training for newly hired and current cabin crew, business class courses, creating and updating service materials and training courses.Provide feedback on service related matters and evaluating participant’s progress.

As a part of My Maters degree in Tourism and Aviation Management I had to undergo student placement/ Internship in tourism & aviation related field. As I have plenty if experience in Aviation and in agreement with my professors and approval of UWL I successfully completed my Internship at the Sir Christopher Wren Hotel and Spa. This includes planning and coordinating a smooth daily and weekly operation at the Hotel. In addition, ensuring excellent guest relations and guest experience from arrival to departure. Understanding revenue generating system along with gaining sales and marketing expertise through hands in experience.

In charge as cabin manager on one aisle aircrafts, managing crew members, ensuring safety and service implementation up to the standards and procedures.

Working in both business and economy class on board, providing passenger service, company's rules and policies, in addition to implementation of safety standards/procedures.