- CRM and E-commerce Software: Proficient in processing ticket and membership sales through Tessitura, operating the K3 retail system and fulfilling online orders using Shopify.- Customer Service: Confident to interact with visitors by phone, email and in person and deal with matters that arise with sensitivity, patience and willingness.- Member Engagement and Retention: Actively promote the gallery’s exhibition programme and membership schemes to meet the recruitment target and encourage renewal. - Communicating with a Range of Contacts: Effectively engage and tailor my communication in a clear, positive and helpful manner to connect with people from diverse backgrounds.

- Revenue Generation: Utilised strong product knowledge to consistently achieve upselling and cross-selling goals, contributing to daily shop targets averaging £20,000.- Attention to Detail: Maintained meticulous stock management, ensuring the shop consistently met high standards. Adapted shop displays to enhance the overall customer experience.- Remaining Calm Under Pressure: Thrived in a fast-paced retail environment, adeptly handling customer feedback with diplomacy and responding to emergencies with composure.- Art in a Commercial Setting: Successfully processed high-value art sales, converting sales by highlighting available limited editions and exhibition-related merchandise.

- Personal Assistant: Efficiently managed the diary of Festival Curator Crystal Deng, expertly scheduling meetings, taking minutes, and representing the company in the curator’s absence.- Travel Arrangement: Booked domestic and international travel and accommodations for Project Managers. Compiled essential documents for visa applications.- Financial administration: Processed contracts and invoices, maintaining precise records in the financial system while ensuring seamless transactions between the festival and artists.- Project Implementation: Held the role of Executive Producer for Liberation Day, a commissioned audio theatre piece that captivated audiences with 130 performances throughout the festival.- Events: Orchestrated 32 diverse events, including workshops, masterclasses, panel discussions, and Q&A sessions throughout the festival. Oversaw event execution and on-site problem-solving.- Social Media: Produced engaging content for the festival’s social media platforms, scheduled posts, monitored feedback, and fostered online discussions by actively engaging with comments. - Graphic Design: Laid out festival programme and media pack with Adobe InDesign. Processed and adjusted images as needed using Adobe Photoshop.- Reports and Presentation: Prepared comprehensive reports and presentations at various stages of the festival, encompassing festival programme, attendance metrics, and media reception.