Software Support Specialist
CurrentUtilize ServiceNow to create, track, troubleshoot, and resolve incident tickets● Determine issues related to billing, training, user workflow, hardware, or software● Remotely connect to the user's computer utilizing Bomgar to assist solve issues for end-user● Respond to emails and technical support requests efficiently and effectively● Serve as super user for one or more aspects of the EMR System including functionality, usage, and configuration● Perform training sessions with end-users as needed● Assist in the identification of opportunities for process and qualityimprovement to software, patient flow, or clinical operations● Work collaboratively with other eIVF departments to includeDevelopment/IT and Implementations to efficiently and effectively assist end users to successfully close support tickets quickly and accurately● Perform other duties as a member of the customer support department.
