The duties include a lot of coaching. Responding to questions that are sent via buganizer. Ensuring that agents fully understand all policies and procedures when working matters and making sure that they also receive all training that are needed to perform their duties. The main role is being available to assist agents so that the stakeholders needs are being met in a timely manner so that nothing goes over SLA. Providing feedback to agents and making sure they understand their duties and responsibilities is the key factor. This role requires holding meetings with agents regarding coaching that may be needed and holding meetings with stakeholders to ensure that the requirements are met and expectations are solid.

Utilize best work practices including housekeeping, to ensure safety of all. Kneads prime mix into metal plates to charge shell cases and place product into mechanical and hydraulic presses. Operates and controls various machines used in the manufacturing production process.Quality was a necessity. Checking shell casings making sure they met the company's standards. Frequent lifting of metal plates with shells of different sizes into various machines. Visually inspect shells and pack them into cartons and cases.

Supervise security in a hospital setting, answered inquires about the area, analyzed information and evaluated results to choose the best solutions. Payroll was conducted along with supervising employees making sure all guidelines are met at the site's expectation. Used computer systems using Microsoft office. Scheduling shifts, making recommendations for positive and negative personnel actions. This job also included providing exceptional customer service while assisting customers, patients, employees, and visitors in a courteous and professional manner. Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift. Handled office tasks which included filing paperwork, scheduling meeting order supplies, Answer direct calls, Produce memos, letters, faxes and forms. Maintain professional and technical knowledge, book conference calls, handle sensitive information in a confidential manner. Oversee and supervise junior staff.